Nice timing Daf and I’ve had this very problem again this very week with island hoods!
This time it happens to be Luxair I think, but it’s an AIS product anyway and AIS have been very reasonable about it all, but here goes with an explanation:
If I need to put 2 men in to lift one of these things, which you do to comply with H&S in many cases, I have to take an engineer from one area out to meet another. Instant double call, but is that enough? Think about it, if I didn’t have to take a guy from his own area how many calls could he do rather than traveling back and forwards, IMO at least another two on top of the one he’s meeting the first engineer for. So, in effect I look for a triple or quadruple call on these.
The point is don’t sell yourself short with these things they cost a lot to buy and cost a lot to service end of story and if you don’t ask/insist, you don’t get! 😉
Old De Detriech (IIRC) paid me about £200 to go exchange an island hood about the tail end of last year. I’m perfectly willing to do the work but I want paid for it.
K.