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Hi,
We have had a Liebherr ‘Premier Plus Biofresh’ built-in refrigerator for around 15 months.
Recently, it has started forming ice at the back (despite indicated temperature being 4 deg C).
Before I kick off WWIII with Liebherr (because I consider such an expensive unit should not fail so soon) please could anybody tell me if there is an ‘obvious’ cause & cure?
Also, is this a common fault for that model or range of product?
With many thanks,
Eddie
Re: Liebherr IKB3650 – icing up
eddie, i presume that the door closes properly? i mean the cupboard door.
with integrated appliances, there is a danger that the cupboard door can appear to be closing and yet the fridge door doesn’t meet with the fridge cabinet.
this can easily be rectified by adjusting the position of the outer cupboard door on the fridge door.
this would cause excessive icing up.
however, it could well be that there is a fault with the fridge.
if there is, it would probably be a sensor and so obviously nothing that you, the customer, have caused or can do anything about, other than to call the manufacturer.
this is not a common fault by any means.
i’m sorry that you feel it necessary to ‘kick off ww111’. i can fully understand your frustration, but in my experience in this trade, ‘kicking off’ doesn’t really get you anywhere and it can be counter productive.
instead i would advise you to put in a service call to liebherr and let their excellent service network look after you.
you’ve bought into a premium brand and i’m sure that liebherr will only be too happy to remedy the situation for you.cheers.
Re: Liebherr IKB3650 – icing up
Thanks for your speedy reply.
I have already checked the seals are sealing but thanks for the tip all the same.
I’m also heartened to learn that this is not a common problem with that model (phew!)
And don’t worry – I don’t intend to start off ‘all guns blazing’ with Liebherr but I’ve read things elsewhere that lead me to believe that they might hide behind the ‘one year warranty’ excuse.
I’ll start off ‘nice’ & will let you all know how it progresses.
If their support is as good as their products are (supposed to be) then it’s only fair that they should be rewarded for a positive attitude.
Of course, the opposite will also hold true.
Fingers crossed though…
Re: Liebherr IKB3650 – icing up
Im sure this product will show an error CODE!! If there are any problems with the temp sensors etc?
I aggree with alf_uckem about the door not closing this is a comman problem with built in appliances
If its soft snowy ice? most likely to be air getting inRe: Liebherr IKB3650 – icing up
Hmmm – I haven’t noticed an error-code (I assume it would appear where the temperature is normally displayed?)
The ice itself is on the panels to the back of the unit & is clear, hard material – not the more opaque, white, fluffy stuff.
I noticed just now, that the ice has now grown to cover a vent (approx one inch square with slots cut in it) to the righthand side of the back. That obstruction isn’t the underlying cause of the problem (because the ice had to spread far enough to get there) but now I’m wondering what that vent does and how serious a deal it is for it to be blocked?
Re: Liebherr IKB3650 – icing up
an error code will only appear if a sensor is open circuit, this is not likely.
the vent you talk about is likely to be the housing for the air sensor. this sensor is not likely to be at fault. the fault will probably lie with the evaporator sensor or the bio fresh sensor.
the sensor values can be checked via the display at the front, which doubles as a service/diagnostic tool.
give liebherr a call, they’ll sort it out for you.
as a matter of interest, where in the country are you?cheers.
Re: Liebherr IKB3650 – icing up
Location is Surrey.
Any tips for a good number to contact Liebherr on would be much appreciated.
With thanks
Re: Liebherr IKB3650 – icing up
Thanks for the phone number!
Called them just now 0910h and spoke to ‘Jackie’.
Very helpful, took details (noting purchase was at end of May 2008) and said an engineer would contact me later today/earlier on Monday to arrange an appointment.
So far, so good…
Re: Liebherr IKB3650 – icing up
Just received a call from the engineer (I’m most impressed he’s still working this late).
All being well, he’ll be along on Monday late morning.
Re: Liebherr IKB3650 – icing up
Engineer arrived today and duly swapped out both sensors (biofresh & the one up the back whose title I can’t remember).
He also said that problems with Liebherr fridges were pretty rare (then we both compared notes on S*ms&&g and agreed they were a different breed entirely – almost engineered to fail).
So – start to finish, I’d say my initial concerns were completely unfounded.
Liebherr and its (sub-contracted) engineer sorted things out quickly and with no haggling over warranty-terms, etc.
I’m a happy bunny & grateful to those of you that helped steer me in the right direction.
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