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Annyone know of these or come across them?
Found by accident http://www.repaircare.co.uk/?gclid=CKOK … 4wodzQfTMg
Dig a bit deeper and this… http://www.whitegoodshelp.co.uk/wordpress/repaircare/
Or even this… http://www.fscked.co.uk/index.php/2009/ … re-a-scam/
which is similar as some posts are copied & pasted one way or another.
phew what a can of worms
Re: Repaircare.com
Been up and without knowing what is wrong with the machine £116.00
Bill Ellis :rolls:Re: Repaircare.com
Customer stumps up £104 to get her washer dryer fixed (t/dryer switches off after 5 mins). Repaircare agent calls and guesses it’s the module? Returns weeks later and fits the module. Customer calls Repaircare to say it’s just the same, it is still not working, Repaircare ask agent to sort it. Agent fails to show, several calls to Repaircare HQ…nothing is done…customer gives up…!
On another occasion a local Repaircare agent orders new circuit board, it didn’t cure the fault, he left the new board in place and stuffed the old board on top, put the lid back on and legged it!
Conclusion drawn from this is that around here at least Repaircare are contracting guys that without a Repaircare agency would find it hard to get work for themselves. And that they are prepared to attempt any type of work just to get the work, get the money. That in so doing haven’t a real clue as to what they’re doing, misdiagnose and stick parts in in the hope of success but when that fails to fix it they then fail to show.
I wonder if Repaircare keep tabs on these guys anyway? Does it matter who they contract because to them as they get paid either way. Especially when a customer gets fobbed off time and time again they simply give up trying and stand the financial loss.
I’m sure many guys reading this are Repaircare agents and good ones too but horrified to learn that these examples manifest themselves throughout the Internet from disappointed customers.
So the problem must be just round here maybe?
Re: Repaircare.com
Martin wrote:Customer stumps up £104 to get her washer dryer fixed (t/dryer switches off after 5 mins). Repaircare agent calls and guesses it’s the module? Returns weeks later and fits the module. Customer calls Repaircare to say it’s just the same, it is still not working, Repaircare ask agent to sort it. Agent fails to show, several calls to Repaircare HQ…nothing is done…customer gives up…!
If I didn’t know you better I could be quite offended by the above posting. For my sins I along with many others who are part of UKW happens to be a Repaircare agent. I’m not counsel for defence as I do not carry out the Repaircare (chargeable) work for operational reasons.
One way or another there is a 3 month full guarantee on any repair on this scheme. There is a facility for the repairer to re-open a call as a “recall” on a completed job and continue the repair. Speaking for myself I have the reputation of my business to consider, and I would not allow such scenarios as you have highlighted to happen. In addition there are colleagues some of whom I personally know in your area, would not act so unprofessionally either.
Martin wrote:On another occasion a local Repaircare agent orders new circuit board, it didn’t cure the fault, he left the new board in place and stuffed the old board on top, put the lid back on and legged it!
I must assume this repairer is either new or sub-contracted to another repair agent? I cannot & am unable to answer upon their behalf, but what you are saying I suspect is the exception.
Martin wrote:Conclusion drawn from this is that around here at least Repaircare are contracting guys that without a Repaircare agency would find it hard to get work for themselves. And that they are prepared to attempt any type of work just to get the work, get the money. That in so doing haven’t a real clue as to what they’re doing, misdiagnose and stick parts in in the hope of success but when that fails to fix it they then fail to show.
Not all repaircare agents are undertaking this work due to bad press from OUTSIDE the trade.
Martin wrote:I wonder if Repaircare keep tabs on these guys anyway? Does it matter who they contract because to them as they get paid either way. Especially when a customer gets fobbed off time and time again they simply give up trying and stand the financial loss.
I’m sure many guys reading this are Repaircare agents and good ones too but horrified to learn that these examples manifest themselves throughout the Internet from disappointed customers.
I’m disappointed to find this as “manifested throughtout the internet” by someone from within, being a fellow repairer.
Martin wrote:So the problem must be just round here maybe?
Do you know, I think you may be right!
Alex
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