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There are few websites now slagging off the Repaircare idea, as the on line booking from CDSL. I see from the CDSL forums the agents are gradually dropping it due to bad press.
One of them posted put up a link to a webpage that really demonstrated the cons of the offer, and now it seems the post has been removed.
One day someone will come on here giving it all the dirt I suspect, unless they drop the whole scheme.
Re: Repaircare.com
I suspect that, in the end, this will go the way of DAG’s Flying Toolbox especially if they are forced to comply with the DSR as well as SOGA.
K.
Re: Repaircare.com
Well it is certainly drawing the wrong press. As well as the link I popped in there is another running on Andy-Art-Trig’s site as well.
A lot of agents, self included have dropped the Repaircare work, I did after getting a customer demanding his money back & we didn’t even call. We told him on the phone parts were obsolete, and cancelled the call off the CDSL system, but it seems they kept £40 for MY trouble.
I gather they are re-drawing the T&C’s
Alex
Re: Repaircare.com
I recently did a home visit on a samsung RS21 whilst I was there the customer complianed of poor cooling ,he also said that it had only happened since a company from London called to fix and charged him over £150 all he can remember is that they were rooting about in the fridge and they changed a circuit board at the back .
Also the ice wasn’t working .
To cut a long story short they had fitted a non ice maker PCB and just hadnt plugged the relevant lead in ,they had also not diagnosed an OC thermal fuse in the fridge which was the cause of the original fault .
It transpires that his wife went on the internet and took out a fixed price repair with a company in Birmingham he couldn’t remember the name but he thought it was repair something ,he has asked for his money back minus the callout fee and they are refusing saying that if he had called them back the company would have eventually found the fault 😯
what has amazed me is that this company came over 120 miles to do the job ,so I assume all the R/C agents near me are decling the work .Re: Repaircare.com
What I don’t get about the whole RC thing is just that scenario, they choose what calls to take, not you.
So, who’s name is above the door and who actually runs your business?
I wouldn’t be shy in telling them where to get off and, have done but there’s many others out there, so scared that they’d lose work (even if they weren’t actually earning from it) that they’d just suck it up. Sad really.
You can’t really blame them though, I mean if they get away with it and get away with sending people that distance then it’s hardly RC’s fault that people will do it.
K.
Re: Repaircare.com
I was astounded at there attitude with regard to the refund or lack of it .
Interestingly RC have phoned a couple of times recently so they may have problems in my area .Re: Repaircare.com
Thanks to all the bad press as highlighted on my original posting, I soon realised that some of those scenarios could even relate to us.
We had been to calls where the parts were unidentifiable if Stoves or Whirlpool for example. Or in some cases where we had part numbers we found ourselves and the parts were not on their system. Consequently they would BER the product. I’ve had people phone us up demanding refunds etc yet the closure of the call was out of our control.
We had a W/Pool commercial laundry centre and the W/pool agent had written it off the week before. Had a chargeable LG that we called on a week before & quoted for bearings, when the engineer turned up second time on a Repaircare call the customer wanted a refund of his call-out to us, we walked away & closed the call. Then we had him back on the phone because he paid us, then paid Repaircare again, and he felt we had received double the payment.
We would turn away makes we didn’t repair on the phone, only to get the same customer 10 minutes later off Repaircare because there was nobody else. Imagine the suspicion should we phone the customer back and seem prepared to call now he has paid out over £100 yet we turned him away @ £48.
What finished it for me was 2 occasions where we had never even called and cancelled the calls due to non-availability of parts and Repaircare kept £40. They said it was for the “professional service they provided in attempting to facilitate a repair” They did bu66er all except take the money. We were paid nothing as despite doing the leg work & Making the phone calls, we cancelled the calls.
We were declining all BSH, Hotpoint/Merloni, Hoover/Candy, Meile, Whirlpool etc.
Eventually I e-mailed Bernard Harrison and asked him to take us off the scheme. Now they are using someone from Exeter. Repaircare keep telling me that they now have to find more calls in my area to send to Exeter lot to justify the trips. Veiled threat or what! I can help them there by refusing even more rubbish, which I’m doing, starting with Baumatic.
Anyway the upshot is, I am still a Repaircare agent and I pick and choose what we repair, as Ken says it is our name on the gate.
Alex
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