Brand new Siemens SN26M890GB Error E:02

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  • February 19, 2010 at 10:45 pm #52648
    APT
    Participant

    Hi there,

    Plugged in our lovely new Siemens SN26M890GB and set it on it’s maiden wash this evening.

    It seemed to complete the cycle ok (dishes clean and fairly dry, no left over water) but had an error code of E:02 on the display.

    Any ideas? I’ll obviously give the support line a call but I’m just wondering if it’s a screw up I made in the installation (all looks ok, though the instructions are appalling) or if the unit is DOA. 😕

    Thanks,

    Andy

    February 20, 2010 at 9:54 am #312593
    APT
    Participant

    Re: Brand new Siemens SN26M890GB Error E:02

    Hmm… a less than ideal response from the helpline, they can’t tell me what E:02 means if it isn’t one of the two error codes listed in the user manual (which funnily enough, it isn’t).

    So I don’t know if it’s a kinked drainage pipe (which I’ve checked obviously) etc. or a failed part inside the machine and definitely needs an engineer.

    But if I get them to send an engineer out they will charge me if it’s an installation problem. That’d be fair enough if the installation instructions weren’t pictorial hyroglyphs with about 4 english words on heh. :rolls:

    Anyone more clued up, know what E:02 means?

    Thanks,

    Andy

    February 20, 2010 at 10:45 am #312594
    APT
    Participant

    Re: Brand new Siemens SN26M890GB Error E:02

    If it helps, here is a (slightly fuzzy) picture of the installation…

    I think the drainage is ok but I’ve spotted a picture in the installation instructions which I *think* might be saying that the big filter thing on the supply hose ought to be the other way up? i.e. that it doesn’t like being upside down?

    Is that the problem? Seeing as it happily finished the cycle and washed and dried the dishes it seems unlikely to be a water supply problem? 😕

    Cheers,

    Andy

    February 20, 2010 at 11:06 am #312595
    don
    Moderator

    Re: Brand new Siemens SN26M890GB Error E:02

    Hi

    How far down the standpipe have you pushed the waste hose? It should be no more than 12cm down otherwise it will cause an emptying and drying problem.

    If the install is okay I would go back to the retailer.

    HTH 🙂

    Don

    February 20, 2010 at 11:13 am #312596
    APT
    Participant

    Re: Brand new Siemens SN26M890GB Error E:02

    Thanks for that Don, there’s a chance that was it, I’ve pulled the waste hose up nearer the top of the standpipe now to see if that helps. I had it pushed a little way down before (to try and minimise the risk of the excess waste hose becoming kinked and *that* leading to problems).

    Do you happen to know if the E:02 error would be consistent with that?

    Thanks again,

    Andy

    February 20, 2010 at 11:31 am #312597
    don
    Moderator

    Re: Brand new Siemens SN26M890GB Error E:02

    Don`t honestly know about the error code, but if you try another cycle and it works okay then you will have solved the problem. It`s rare for a Siemens product to fail on first use, but I guess there is a first time for everything.

    Don

    February 20, 2010 at 11:36 am #312598
    APT
    Participant

    Re: Brand new Siemens SN26M890GB Error E:02

    Aye it’s odd, I can’t find anything listing all Siemens error codes (or even just E:02) anywhere online, and it only explains 2 of them in the manual. It says the ones it lists in the manual are only the user rectifiable ones, which makes me worry it mightn’t be as straightforward as moving the pipe a bit (as you’d think they’d just say that in the manual).

    Oh well, as you say if we can’t find what E:02 means all we casn do is try another cycle, I’ll see how it goes tonight.

    Thanks very much again,

    Andy

    February 20, 2010 at 1:51 pm #312599
    nomadPaul
    Participant

    E:02 is a ‘running without heating’ fault. Let us know how the second wash goes as these appliances run a diagnostics test before starting so i would have expected that error code to appear before the dishwasher started its cycle.

    Saying that , i’ve yet to come across this error code on any of these Siemens dishwashers.

    February 20, 2010 at 1:56 pm #312600
    APT
    Participant

    Re: Brand new Siemens SN26M890GB Error E:02

    Thanks for that. I’d hate to have a common error. 😉

    “Running without heating” is odd as the dishes were very clean and felt fairly warm at the end (could be due to the dry cycle though?).

    At least it tends to rule out an installation error though so that’s cool.

    Will let you know how it goes tonight.

    Thanks ,

    Andy

    February 20, 2010 at 9:25 pm #312601
    APT
    Participant

    Re: Brand new Siemens SN26M890GB Error E:02

    I’m pretty sure this is broke. 😥

    It did the same tonight, it started the cycle fine but it just kept whiring and pumping in what was allegedly the final minute of the cycle but it stayed in the final “minute” for half an hour or more (I think it may have over run last night as well and I just didn’t notice).

    In the end I stopped it using the reset function and then got E:02 on the display again.

    Rather than getting Siemens to send an engineer I think I’ll just get the retailer to swap it for a new one, I don’t want to be stuck with a baddun. 😕

    Thanks,

    Andy

    February 21, 2010 at 10:45 am #312602
    APT
    Participant

    Re: Brand new Siemens SN26M890GB Error E:02

    Empire Direct (the retailer) were good as gold, they are swapping this for a new one next Saturday (the earliest *we* could do).

    Thanks again for all the advice,

    Andy

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