Repaircare

Re: Repaircare

GB the problem I had with it wasn’t the work, we’d been doing Zanussi/Lux/Hoover/Candy for ages. LG was a pain, but I’d live with that if the ROI was okay.

And, therein lay the issue for me with repaircare.

I didn’t have an issue with RP or the work at all. The rate was “okay” with the volume although I’d have wanted at least £40 per call but, it was the ROI that killed it for me.

Use the contract calculator and work out how much stock you have to carry to get a first fix rate that you can a. live with and, b. make money on. You’ll quickly realise that you need X thousands of pounds worth of stock to get Y pounds in profit. That means, as it does with most contracts, that you are working for a year of more, for free, to repay the stock required to do the work.

For me, that was unacceptable.

This is not for a moment just an RP thing and don’t even think that, it’s an industry thing.

If I am expected to invest £X,000 pounds in stock to do a job I want £Y,000 as a return on that investment or, ROI as it is known. I want to know how long it will take me to recoup that investment and I want to know what I will earn over the period of the contract.

In this industry, you’ve got a better chance of making money with the money sat in a savings account, will probably make more and your money will be safer. Even allowing for dodgy bankers et all.

It’s like the Dragon’s Den thing, no return… no investment. No plan… no investment. No guarantees of safety… no investment.

I don’t give my money away freely, sorry. I work damn hard to earn it, I’m sure I’m not about to go looking for the closest drain to throw it down.

But this is the same, as I said, for ANY contract work, not just RP. Look long and hard at what you are getting yourself into, what it will cost, what return you will get and how long you will get it for.

If it was no cost up front, £38 a job with a higher than 70{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} first fix rate, I’m interested. Move that 70{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} down, the hassle up or the rate either way dependent on those factors and I get start to get all ancy about it, then get to calculating what it’s worth to me.

If it’s clearly not worth it, I pass. If it’s borderline I’ll negotiate a better rate or stock to do it so I make on it but, if I get neither I’ll pass. If it’s clearly worth doing, I do it.

Al that said, there are other things to consider…

Will contracts or contract work be imposed on you at a later date?

Will you be asked to do things you don’t want to?

Are the conditions what you would regard as fair and equitable?

Will you end up in a position where the business relies too heavily on one contract?

Lots to consider in taking on contract work. It’s fine on a single brand, working with a manufacturer for seller service as the conditions are pretty clear and unlikely to alter too much, whole different ball game with aWP or major manufacturer.

HTH

K.

Re: Repaircare

You simply build stock by over ordering parts, stating you fitted them and keep for other calls.

You need to play the paperwork game.

Unless your an employee, then you keep the parts for your fiddles or E bay.

Not that any in the industry I no do it of course. 😉

Re: Repaircare

repair care have more volume of work coming in with there new online fixed fee service..

and are tinkering about with call handling system where if 1st agent is set up to take 10 calls per day and 15 calls come 5 will spill over to next agent, this is where new agent are need , where as before r-c would have to put customers in to next available day 1st agent could take..

customer complaining about waiting, so new sytem will book to next agent instead of cust waiting…

fun and games…

ally