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First thing this morning I get a call from a lady “Am I Corgi Registered?” she asks. No I say, don’t fix gas appliances, what’s your problem???
She has a duff Hoover W/M not pumping out, rang D & G and they said if GIAS can’t come out for 9 days (which they can’t…no surprise there), then get somebody local BUT he has to be Corgi Registered or they won’t pay up for the repair? She therefore phoned me and half a dozen of my competitors to get a Corgi bloke. As luck would have it, none of them were so she phones D & G who say, in that case call me.
Also the funny part about her Annual Insurance Policy is that D & G will only pay up for the labour NOT the part I fitted.( funny sort of insurance that is?) So being the all round nice bloke that I am, didn’t show the cost of the pump on my invoice!!
Fair enough eh?
Martin
Re: Domestic & General loves Corgi?
Martin wrote:First thing this morning I get a call from a lady “Am I Corgi Registered?” she asks. No I say, don’t fix gas appliances, what’s your problem???
She has a duff Hoover W/M not pumping out, rang D & G and they said if GIAS can’t come out for 9 days (which they can’t…no surprise there), then get somebody local BUT he has to be Corgi Registered or they won’t pay up for the repair? She therefore phoned me and half a dozen of my competitors to get a Corgi bloke. As luck would have it, none of them were so she phones D & G who say, in that case call me.
Also the funny part about her Annual Insurance Policy is that D & G will only pay up for the labour NOT the part I fitted.( funny sort of insurance that is?) So being the all round nice bloke that I am, didn’t show the cost of the pump on my invoice!!
Fair enough eh?
Martin
Your Customer had a, ” labour only” policy, meant for appliances with a five year parts warranty. The dealer almost certainly sold the Policy, “not aware of the restriction”.
Some years ago, when we were Zanussi and D&G agents, we were caught with one of these and D&G would not pay for the part. We remonstrated with them, Pointing out this was in a Town 70 miles distant from us, the highest market Town in England, and with the access road climbing to 1600 feet above sea level. On top of that, the local Authority do not try to keep it open in the winter.
After hinting that we might decline to offer service in the area again, they relented and paid for the part.
wcda
Re: Domestic & General loves Corgi?
It is actually becoming a total pain the @rse trying to work out what is, what isn’t covered and how long for with some policies and guarantees.
“The engineer should check the customers policy or guarantee/reciept while in the house” we are told, yeah right ! You try and decifer some of them, if the customer can even produce it.
In an ideal world, the policy and/or guarantee should be verified before a call is even actioned, and the level of cover clearly stated on any communications passed to engineers, we will never have an ideal world but a clearer explanation to both us and the customers would be a start.
Dave.
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