ISE CI555

Re: ISE CI555

I don’t really get what you are asking….

Are you an ISE agent? If so you would do the repair under warranty for the agreed labour charge. If you are not an ISE agent then get the customer to contact ISE and get it repaired under warranty. If the motor mounts have broken off then all you need replace is the tub rear half and the tub seal.

We do compressor changes for less money for DAG, CDA and so on.

We do rear tank replacements for under £50 on some contracts.

But they’re not all big jobs and the warranty rates for ISE are above the industry norm. In fact, they are above what many of the guys get on direct charge work.

K.

Re: ISE CI555

alfie wrote:

Is it fair to expect us to do jobs like this for £60 ❓

I get paid the same £60 for a five minute brush change, swings & roundabouts, I’m very happy with the payment structure. 8)

I did a drum rear half on Friday and have another one on order, vastly outnumbered by the amount of sub 30 minute calls though.

You only need the drum rear and seal, nothing else. The job takes around 90 minutes on average.

Jim.

Re: ISE CI555

timdowning wrote:I would imagine Alfie ordered all those bit so he can do a straight tub swap without messing about. I’m sure its not to write the machine off?

I’m sorry Tim but that’s not really acceptable, especially when I know it’s a straightforward job and, if I know it then so do the insurers. They’re not complete idiots.

So we order up £300 worth of parts to do a £90 job???

And then we wonder why the insurers and manufacturers give us grief over the amount of spares that repairers use, is it really any wonder?

We’re supposed to be professional and go in to repair what is faulty, not what isn’t and what isn’t required. I can understand it to some extent when you get the “warranty the whole product for 28 days” or whatever from some contracts but, that’s their problem and why their spares useage numbers go through the roof.

I can even understand it when you’re not really sure, it’s an oddball fault or something of that nature.

However I have to say, the number of calls that I see from a lot of places, including the ones from other sources I’ve been asked to look at and that are not ISE can be positively scary. With many it is really hard to reach any conclusion other than the guy doing the call simply hadn’t a clue, even in the most basic of fault finding skill.

But this one, now I’ve looked at it is well out of order and, I didn’t list all the parts ordered for the job either.

You have to consider it this way, if you took your car into the garage and they fitted a whole clutch of bits that weren’t really needed you’d be less than happy about it wouldn’t you? Well, insurers and manufacturers are as well.

K.

Re: ISE CI555

K, I know its not acceptable and not something I would do or have ever done.

You posted saying that he may not know how to do the job or that he may want to write the machine off. I was throwing the third possibilty into the equation that he may be trying to have all the parts in place to change it as a complete unit to save time. As in alfie’s first post he wrote this…

Is it possible to get a complete outer & inner drum unit already built up?

Moving on, the answer is not to sell a machine to someone who lives 60 miles away. Unless you can write the cheque yourself. 😉

Bazza500 wrote;

should I phone ISE and tell them I am making too much money off their calls??

Yes. 🙂