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Just a thought that struck me…
If anyone gets work off the site how about offering a standard fee to the end customer? I charge £50 excl VAT to a domestic customer for any non-gas work and £60 excl for gas, or any gas appliance. Is there any merit in routing the work to people if we get any and standardising the charges.
I have more in mind on that score, but in time. 😉
K.
Re: Charges!
I would’nt have a problem with those charges provided they were for a standard call out including up to 1 hours labour per single appliance. Or you might have some people taking the proverbial if it were sold as a maximum labour charge.
As you yourself point out sometimes the devil is in the detail so let’s not paint ourselves into a corner, but the general idea is sound.Regards as ever Del
Re: Charges!
Well the thought was thus…
If we offered a fixed rate to call and repair what would be a sensible national rate? Bearing in mind that this is for chargeable work, not contract work.
If you advertise a “fixed rate” then it has to be just that, a fixed rate. What does Flying Toolbox charge? This is not going to happen now or indeed anytime soon, I just wanted to get a feel for how you guys felt on the subject and myself, I was thinking on the £65 ex VAT region for any repair as even for bearings or summat like that the wheat will make up for the chaff. The object is to push up the rates we get, we’re slowly getting that through on the contract side and we CAN do it on the chargeable side as well, but it will take time and it does need other things to fall into place first.
TBH, if I was getting £65 a call plus parts and paid on the nose to boot I’d be one happy bunny I’ll tell you. 😉
Obviously there has to be stipulations in it as there is in all things, but that’s not a major hurdle and as for the extra labour in the big jobs, well we all know there’s neferious ways around that little problem. 😀
K.
Re: Charges!
It’s certainly worth a go, even if we can just get a “feel” of what the public are prepared to pay for decent repairs.
£65 sounds to much IMO, but where we are, even though it is considered a fairly lucrative area, the only people willing to pay those prices are Miele owners.
But I’m willing to give it a shot 😀
Dave.
Re: Charges!
We charge £60 + vat per call no matter how long the engineer is in the house, even multi visit if parts required. We sell it as a £40 inspection fee plus an additional £20 labour fee if we complete the work.
If gas or integrated appliance it is £70 + vat. Unless customer takes the built in out of the unit, or we can repair from the front.
Once we get it through there are no hidden charges and that is all they have to pay except parts, no problem. If the repair is not completed, too dear or parts not available, we reduce to £40 + vat.
That seems a pretty fair way of doing things Alex, but I am personally swaying towards a one or two call charge structure purely from a simplicity point of view. But I like the idea of the reduced charge a lot and that would probably get a few more calls or make the ones we do a lot easier.
K.
Re: Charges!
I’m looking for a fixed price to do:
1) refrigeration………..£72.50 inc plus parts
2) gas ……………….£72.50 inc plus parts
3) Laundry etc ………£57.85 inc plus parts
For this you get at worst 2 day service, 12 month guarantee on all parts and labour and service with a smile…………
I also have a reduced charge for small jobs and estimates of £47.00 inc
We get few takers on the gas (which suits us) and an 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} uptake on the refrigeration calls with 65{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} uptake on the laundry etc
Not sure you could have a national rate, for private work.ted
Re: Charges!
ted wrote:Not sure you could have a national rate, for private work.
It does for BSH, GDA/Merloni and others.
All I’m talking about it refferals from the site, nothing else.
K.
Seems fair enough
We charge £58 +parts on all calls but gas and refrigeration which we charge £67.50 + parts
these are fixed charges and have operated this system fore a couple of years, customers seem to like it because they arent paying against the clock.
We do not operate an estimate charge as it costs the same to put the engineer in the house wether it is a repair or estimate and the engineer does not take extra calls if he gets an estimate
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