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Hi,
I am a newbie here so I would firstly like to say hello to admin, mods and all punters on this forum.
Right, now that’s done, please let me post this question about my washing machine which is roughly 9 months old.
It is a Beko model WM 5140 W, and I have noticed small holes around 3mm x 2mm in size on various items such as a tee-shirt, tea towls and underpants.
The holes appear at different intervals, for example I had done a wash for around 5 tee-shirts and one bath towel, I have been advised not to put in heavy items with tee-shirts such as bath towels as they can push the cotton lighter clothes through the holes of the drum, and have been advised to put tee-shirts in a net wash bag, but I am not sure if this will help, and would like to know if anyone has experienced this and how they dealt with it.
Do you think I should get their engineer to have a look inside as I never experienced this with my old washing machine, and with it still being under guarantee I thought it may be best to call them out. I have had the engineer out previously, but all he did was feel around the inside of the drum to see if there was anything catching but there wasn’t.
There was a day when the machine was doing a spin, and I heard this noise that sounded like something had come away inside, but I just put this down to some trays from inside my oven that had been rattling about as the washing machine sits close beside it.
First holes I noticed were on white cotton underpants, then sometime later I saw a hole on a tee shirt, also on tea towels, but one day a pair of long pyjama trouser had a 4 inch rip on the back of one of the legs.
I was informed not to put bath towels in with tee-shirts, but surely if a tea towel can be given a hole by the machine the that is a worry is it not.
Any more info required please let me know and I shall provide.
Many thanks
First things first, have you checked the care label on the clothing against what program used to wash the clothing with?
There has been a lot of discussion about small holes being left in clothes on multiple brands and models and on inspection it would appear to be a number of things that can cause it. None are related to any mechanical failure or design problem with the machines I’m afraid.
Usually it’s down to incorrect wash cycles being used and, in a couple of cases, the clothing itself that has proven to be faulty.
HTH
K.
kwatt wrote:First things first, have you checked the care label on the clothing against what program used to wash the clothing with?
There has been a lot of discussion about small holes being left in clothes on multiple brands and models and on inspection it would appear to be a number of things that can cause it. None are related to any mechanical failure or design problem with the machines I’m afraid.
Usually it’s down to incorrect wash cycles being used and, in a couple of cases, the clothing itself that has proven to be faulty.
HTH
K.
Yes, I always take the greatest of care to wash in the correct mode, and I never try to fill it with too many items of clothing, however on the recent occasion with the tee-shirt I had stuck in a bath towel, would this have been enough to have caused the tee-shirt hole do you think?
The recent tee-shirt to have a hole is 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} cotton, and has the 40 degree symbol on it, and I had it in a 40 degree cycle as quick wash, as far as I am concerned there was nothing to suggest that it was something I had did wrong. The tee-shirt didn’t say to was at a particular speed, and as the wash I used is a max speed of 800rpm I wouldn’t have thought it would cause a problem. I use the 2 in 1 bold gel.
What was the agitation mark on the care label and, what was the programs that was used?
There are different levels of agitation for different cotton items, denoted by the line under the bucket symbol. Every garment should have this mark, whether you see it or not or, even know what it means, is a different story.
Use the wrong one, you can get damage.
Also, low cost Indian, Chinese and other cotton garments do tend to suffer from this more than some, I don’t think I need to elaborate any further there.
If the machine caused the damage or the detergent used I’d be astounded.
K.
kwatt wrote:What was the agitation mark on the care label and, what was the programs that was used?
There are different levels of agitation for different cotton items, denoted by the line under the bucket symbol. Every garment should have this mark, whether you see it or not or, even know what it means, is a different story.
Use the wrong one, you can get damage.
Also, low cost Indian, Chinese and other cotton garments do tend to suffer from this more than some, I don’t think I need to elaborate any further there.
If the machine caused the damage or the detergent used I’d be astounded.
K.
Not sure which agitation mark you are referring to.
The program I use mostly is the synthetics at 40 degrees quick wash option, this states that you can wash your less durable clothes on this program washes with gentler washing movements, so I would have thought that would be ok, but are you saying that depending on if it’s a cotton tee-shirt then it should be a cotton wash?
I am led to believe it is the spinning that causes the holes, but if that is the case then I am confused as I only use the slowest speed being 800RPM.
Re: Holes 3mm x 2mm found on clothes using Beko WM 5140 W
There should be either a single solid line or a broken one under the bucket symbol on the clothing, this indicates the agitation level or speed.
More on quick wash here and why I wouldn’t recommend it for actual cleaning.
A synthetic program should have a more gentle wash action but without knowing the specifics I can’t say for sure. It should be okay for cotton though, so long as the garment is suitable for machine washing.
What I have noticed is that the “holes in clothes” issue seems to come up much more in the summer. An educated guess is that it is lighter garments that aren’t really that well made that’s the problem as there’s not really any way for a washing machine to create these small holes. It does remain a bit of a mystery sometimes though and, in every case I’ve come across, there’s been no fault with the machine itself.
Detergent has also been looked at and there are no problems that anyone can see there either.
If the garments trapped in at the seal you get tears and marking from the seal. To pull the clothes through the holes in the drum you’d need very light garments and a high spin plus, you’d get a distinct pattern if that were the case not random holes. If it was a rough edge in the drum, you’d get it on every wash, not just certain fabrics.
HTH
K.
Re: Holes 3mm x 2mm found on clothes using Beko WM 5140 W
All there is on the label are 5 symbols.
First one is a tub with 40 written in it, second is a black triangle with a black cross through it, third is a black square with a black circle in the middle with 2 black dots in the circle, fourth is an iron symbol with 2 black dots, and finally fifth is a black circle with a black cross through it, and it says 100 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} cotton.
Re: Holes 3mm x 2mm found on clothes using Beko WM 5140 W
Thanks for that, I must say however that yesterday as per the advisor’s instructions I just placed some tee-shirts in the machine and did the quick wash, and none of them had a hole, so maybe just maybe he is right about not putting in heavy items with lighter items such as large bath towels with tee-shirts and pants, however the hole in the quite reasonably new tea towel is the confusing issue.
Re: Holes 3mm x 2mm found on clothes using Beko WM 5140 W
Do you think it would be best though to ask them for an engineer to take a look inside just to make sure that there ain’t a problem with the drum inside?
I notice that there are machines that have holes only at the back of the drum which face you directly after you open the door, on mine the holes are all around the circle of the steel drum in between each grey paddle.
kwatt wrote:If you do and there’s no fault found you are very likely to be charged for the call.
K.
Ok, well I will do as the advisor says and keep checking the wash.
I will put my best tee-shirts in a net wash bag as I quite clearly do not want them to be ruined by the odd hole regardless of who or what is to blame.
As I say the worrying thing in all this is that it makes the odd hole in tea towels. I certainly didn’t buy this machine for to have to put clothes in a wash bag first, I think I will go for a washing machine with the holes at the back the next time.
kwatt wrote:If you do and there’s no fault found you are very likely to be charged for the call.
K.
Would I be charged even though the washing machine is still under it’s year guarantee?
When the guy came the first time and found no fault when he put his hand along the drum there was certainly no charge for his visit.
Re: Holes 3mm x 2mm found on clothes using Beko WM 5140 W
printo wrote:There was a day when the machine was doing a spin, and I heard this noise that sounded like something had come away inside, but I just put this down to some trays from inside my oven that had been rattling about as the washing machine sits close beside it.
And you started noticing holes in clothing before or since this event?
printo wrote:When the guy came the first time and found no fault when he put his hand along the drum there was certainly no charge for his visit.
As a rule a ‘no fault visit’ would indeed be chargeable to you but being as last time you weren’t I think the company were very lenient and may not charge for a 2nd visit? 😕
Re: Holes 3mm x 2mm found on clothes using Beko WM 5140 W
Martin wrote:
And you started noticing holes in clothing before or since this event?To be honest that event happened not too long after it had been installed, so I would have to say the holes have appeared from that time.
I have done a simple 5 tee-shirt wash since at a synthetic 40 degree quick wash with no bath towels or heavy items, and they washed with no holes apparent.
I have just completed a wash that contained around 4 pairs of male cotton pants, and 2 cotton tee-shirts, plus one pair of pyjama shorts, and I put them all into a net wash bag made for this purpose. They appeared to wash fine with no apparent holes, but 2 pair of pants had managed to come out of the net bag, so either I had forgotten to zip it, or it has opened by itself which if it was the latter then that will be a worry as the bag isn’t meant to open.
I noticed that there is a 30 degree tub on the label of the net bag which I thought to be strange given that it is to be used for various types of wash.
That chap that came the last time said that the drum felt ok, should he have opened it up to look inside?
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