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Hi
is it just me or does anyone else have issue with connect backorders and the due date arriving and then another due date a week later being shown and so on and so forth, when queried they tell me they have no answer or that its in the building waiting to be unboxed and allocated only for 24hrs to elapse and up pops another due date for a week later!
Very Frustrating !
Jeremy
Re: connect ‘due date’
Yes Jeremy
We have fallen foul of CDSL’s back order system due dates.
Now we take the info given with a pinch of salt and don’t even give customers a due date,not good i know but we have let so many punters down by giving incorrect information.
Dave
Re: connect ‘due date’
Yep, we’ve had the same.
We’ve had items on back order for weeks only for them to completely disappear sometimes!!
Its not a part of this thread, but we also have been getting a lot of re-issued, damaged or inoperative stock which then takes ages to return because of their stupid system.
All in all, we are finding that customer services have deteriorated over the last few months with promises of call backs never materialising.
We’re that brassed off with them that we have opened an account with Masterpart who seem, on the whole, to be much better. If we can order from Masterpart competitively, then we now do – just to save all of the frustration.
Regards
Cookerfit.Re: connect ‘due date’
To be fair to Electrue and every other supplier of spares, including manufacturers or brand owners…
The date you get given for a delivery and the actual delivery can, at times shall we say, not exactly coincide with one another. 😉
And then there’s the delivery dates that are akin to the great tales from Hans Christian Anderson, at best!
I’m afraid it’s not just Electrue that suffer from the problem, anyone in the spare parts game knows the score and some are worse than others. There’s more than a few Italian companies that you get an ETA on orders with a free bag of salt.
Turkish suppliers… let’s not go there.
Chinese ones… they tell you it’s been sent when it just hasn’t. and, when you get the shipment, it’s not what you ordered.
And, so on…
K.
Re: connect ‘due date’
There is a mood of great optimism within Connect at the moment as they have taken on the services of VOICEMAN! 😀
Re: connect ‘due date’
Probably paid for with the underpayments to RepairCare engineers? 😕
Cookerfit
Re: connect ‘due date’
Martin wrote:There is a mood of great optimism within Connect at the moment as they have taken on the services of VOICEMAN! 😀
Why does ‘Four candles’ spring to mind??? 😆
….and yes, what is the point of giving a due date if it’s not adhered too? We also have had parts on long-term back order with the eta moving on every week 😕
Re: connect ‘due date’
So I wonder what accent this Voiceman has? :rolls: Can anyone tell me what “premium consumer orders” are 😕
Re: connect ‘due date’
Why does ‘Four candles’ spring to mind?
How funny is that Clive ! my kind of humour 😀 😀 😀
Re: connect ‘due date’
It reminded me of Koyaanisqatsi. (Put your headphones on.)
Mike.
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