Name the zanussi fridge freezer (save me from my bigcock up)

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  • #57999
    gandh1
    Participant

    lost the bit of paper with his machine details on. customer is really REALLY anal, and suspect will cancel the call if i even ring him to find out. you know the type. military, dont make mistakes type. thing is he expected me to order the parts the minute i got back, at 8pm. he rung up next day to find out when they were in and i told a white lie that they were ordered and would be in before the end of the week. i then go to find the scrap of paper with the horror of realising its in the jeans i had on day before that are now in the wm. i know it was silly and it should have been in my book. i also shouldnt have lied (like no one else has never done that?!) so im utterly gutted, only need a stat and shelf for it.

    hoping the service force boys out there can help…

    140ish high, 50/55 wide (cant remember which)

    top mount mini freezer (granny type)

    pretty certain it didnt have handles, but had recesses instead, but not 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}

    defo built in 2005 as i remember the s/n was 5XXXX… etc

    anyone have the pnc or model no – there really cant be too many variations can there???

    #333050
    robbra
    Participant

    Re: Name the zanussi fridge freezer (save me from my bigcock

    If no one can help I would say that your parts supplier says there are two versions of this appliance and you need to check the parts visually to ensure the correct part. If he is obstructive say it’s the only way he will get a faster repair as one version is mostly out of stock.
    Not that I have ever done this 😳
    Best of luck
    Rob

    #333051
    VillageIdiot2
    Blocked

    Re: Name the zanussi fridge freezer (save me from my bigcock

    I would just ring the guy and say there are variations with the shelving (TRUE). I’d ask him to look at the sticker & confirm to me the PNC to ensure the correct part arrives 🙂

    I can’t see anyone having a problem with that… If so, then maybe job lost & lesson learnt!

    Ade 🙂

    #333052
    spimps
    Participant

    Re: Name the zanussi fridge freezer (save me from my bigcock

    AS said “suppliers inform me of different versions and I need to double check pnc number to ensure correct part” bit forgetful myself 😉

    #333053

    Re: Name the zanussi fridge freezer (save me from my bigcock

    You could go back with a possible or two and when you’ve got the old one out announce, “Ahh…. oh dear….., seems they’ve sent me the wrong part. I’d better take down those numbers again and get onto them.”
    Anyway, if he’s really that “anal” do you really want to keep his custom?
    Mike.

    #333054
    DrDill
    Participant

    Re: Name the zanussi fridge freezer (save me from my bigcock

    the professional thing to do is just ring the guy up and arrange to go back, in my opinion every customer is worth keeping as long as they pay, the only ones i am not interested in are the ones that dont want to pay. You cant like every one in this world and a job is money!

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