Zanussi’s policy on early drum failures?

Re: Zanussi’s policy on early drum failures?

I had this with a Whirlpool a few months back. Bearings gone in 14 months or so. They agreed to a free repair and said they provide a 2 year guarantee(never heard that before) so maybe these companies are getting the jitters but only if you press them. Doubt they will improve the quality soon though.
Rob

Re: Zanussi’s policy on early drum failures?

If the machine is between months 12 to 18, then the whole cost lab & parts can be covered. The customer phones the local S/F agent and as long as proof of purchase relates, they do the repair and invoice E/Lux.

If between 18 & 24 Months it is at the discretion of the local S/F centre, but the procedure is should we decide to assist the customer, that they pay full labour, & E/Lux will pay the S/F agent the parts cost.

If over 24 months, then if the customer phones the Luton Head Office, they get the details re serial number etc. E/Lux then phone us to see if we have been, and ask us for a verbal report. If we have no history and we had not been and diagnosed, then E/Lux doesn’t look at it so favourably. Faithful customers they do tend to look after though.

E/Lux will never suggest a customer uses an independent and claim back, the customer won’t see the money. Also if bought from Comet, they may not be too helpful.

Alex

Re: Zanussi’s policy on early drum failures?

leavemetogetonwithit wrote:£200+ (£160 drum incl. del.)

Gosh.. That machine is avalable at just over £200 .. Why wouldn’t they just supply a new machine?

George

Re: Zanussi’s policy on early drum failures?

i have had a couple of customers who i have replaced elements for where currys have asked her to get someone to quote
i did job customer paid me then they claimed my cost from currys
i then get a call a few days later checking all correct with a thank you at the end for a speedy job

Re: Zanussi’s policy on early drum failures?

leavemetogetonwithit wrote:Since the 23 month “old” machine had originally cost her £219 she really hasn’t come off too bad at all!

currently in a “friendly discussion” with a landlord about a 25 month old 12070 where its dribbling rusty coloured cutting fluid out the back pulley joint…

apparently blah blah blah under european electricals law it states i have 2 years blah blah what are you gonna do blah blah. did i mention shes currently living in france?? :rolls:

we know ourselves its smidge over 2 years – we have the copy of the invoice, she believes its less than that but cant find her reciept, havent said anything yet tho. lux dont wanna know at all, we offered cost price drum replace (£35 labour, cost price drum – £100 net from connect) total quote £160 inc. vat. not happy. now quibbling the not fit for purpose. thing is its a tenant machine, and i suspect 1st tenants been using it for a home-laundrette, as i remember going out and unblocking filter whilst in warranty and piles of laudry bagged up in those woven bags and ive seen enough 12070 premature failures to know these dont go quite as bad as this one after 2 years – theres actual 1/4 turn rotational play between pulley and drum!!!

any advice on where i stand legally, as i havent yet dropped the bomb to dissapoint her that its over 2 years old as well. new tenants actually rather nice people, so dont want them losing deposit as theyve only been there 2 months, espesh if its fault of previous users… which if i say its through over-use they would probably get the blame for… plus we look after several other landlords properties and so good customer, hence cost-price repair (labour charge only to cover diesel and wages for my del team to pick it up/return it as its too tight to do there)