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Evening guys,
As most of you that know me will be aware I do like to do things a little differently. It’s a thing and I can’t help it.
Anyway, I have a meeting with Amica the next couple of days and therefore the opportunity to put across the opinions of the troops on the ground actually doing the graft.
Please, keep it clean, keep it sensible.
If you have anything you want to see or think that would make life better or easier in respect to Amica service then please don’t be afraid to speak your mind, so long as it fits in with the above.
John (Mac), you’re excluded from this conversation as I’m prejudiced. 😉
Ade, you’re excluded as you would listen to him ^. 😉
If I get a whiff of a plant, you’re history. 😉
But seriously please sensible stuff only.
Van stocks, I’m looking at and trying to do what I can.
Better service info that is actually in English, same.
But if there’s tweaks we can make to get it better I’m happy to look at it and take it to Amica for you.
K.
Re: Suggestion Box
Beefing up the front concrete weight bolts for a start – I’ve virtually lost an AW23 to this fault today. (John has the details. :wink:) The bolts snap off behind the head meaning they are in effect being stretched beyond their tensile strength. The results of the failure can be shocking.
Please, please get them to put in bolts that are up to the job!! Zanussi bolts by comparison are twice as thick!!
I think Steven (G+B) said they had sorted the soap hose damage problem that affected the AW23 on the recent Amicas by increasing the distance between the hose and the tub joint rim. (I can’t find the post that mentions it ATM). It would be good to know if that has, in fact, happened.Steve.
Amica stuff Steve. 😉
Although the comments about weights have already been relayed. A lot.
Ditto SD hoses.
K.
kwatt wrote:Amica stuff Steve. 😉
K.
Yeah, I know….but it seems the Amicas suffer the same. But if it’s already been done then great!! You did ask!! 😉
Steve.
Re: Suggestion Box
Thanks for chasing up van stock but in the meantime, at the WTA meeting there was talk of doing a “kit” with the ten most used Amica parts for about £80 – did anything come of this? Would be good to get a few first time fixes if possible!
Re: Suggestion Box
TBH, there aint that much to change or improve.
I’ve not as yet had an issue that would need addressing or improving, so I’m at a blank!
So far for me, it’s been very low volume, but what I have done has been easy to administer, so I’ll end here as not much more I can add really (Even though I was excluded 😆 )
Ade
Van stock I sorta put to one side as the ranges are changing and I knew that. So, I didn’t want you guys forking out for stock then finding that the range had all changed.
Apart from the fact you’d have lynched me at the next meeting, it didn’t sit with my sense of fairness. 😉
The weights thing Amica have gotten to the bottom of!
There was a change to the weight design that was supposed to have been implemented late last year, the block made smaller by 5mm so it didn’t rub against the other one which is the actual problem I am assured.
Trouble is, the company that made the weights didn’t implement the change. First we all find out is when the problem seen didn’t go away.
Add to that the dude/s putting the weights on being a bit “shoddy” and you end up where we’ve been.
But and, here’s the kicker… the actual failure rate compared with sales is way less than 2-3{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of all the machines out there. However, it constitutes about 12{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} or so of all repairs.
Just shows how the figures look depending on how you look.
K.
Re: Suggestion Box
I know its early days and we have been up and running for a 2 months but the only issue is speed of parts! 😳
We (us indies) have taken the service work on to provide Amica with a first class service, which we cant do without the back up of parts.
We sell quite a lot of this range because.
1) Its good value for money
2) It has a two year warranty that we provide the back up on.
3) Spare parts cheap and in stock
4) Technical back up service informationIf we cannot provide a quick turn around this not only lets Amica down as a manufacture it also lets us down as a retailer / repairer on providing that service.
Taking over a week is really unacceptable. 🙁I have spoken to Simon yesterday and hopefully this will be resolved soon. 😀
I understand that there was a problem with the suppliers of motors and pcbs.Hopefully they have resolved the cause of the failures.
I would just like to say what a great job the admin staff do in putting up with us 😉
Thanks to Ken & John for all you are doing, keep up the good work.
Steven
Re: Suggestion Box
parts to slow at coming in……….this lets them down ……and looks bad
on the company .canufixit
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