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Thank you for your letter dated 10th December 2010
We are surprised to hear that your members have experienced problems obtaining information on our products and have requested copies of the letters sent so this matter may be investigated further.
Our response to your six specific questions are as below:
1. Service Engineers may request individual service manuals from our customer service department, tel 01422 203963 or email customerservice@crosslee.co.uk in addition verbal technical advise is available on this telephone number to qualified engineers experiencing difficulties repairing one of our products.
2. Engineers may open a spares account with Crosslee and recieve a trade discount.
3. No specific diagnostic, reprogramming, set up tools or software are required.
4. Not applicable
5. Not applicable
6. Not applicable
We trust this information meets with your requirements.
Yours Sincerely
S Aveyard
Customer Services Manager[/img]
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