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Failed on Installation
Machine already replaced by retailer – we will send engineer to fix at the store if possible. Please ensure contact to Amica Service Centre before replacement considered.Breakdown under 28 days
0-7 days: machine still with customer – if we can get an engineer out within one working day we will inspect and repair ideally, if needed (but probably needs van stock to do this), if not replacement considered.7-28 days – Engineer to be sent out for inspection of the machine before uplift is considered. Ideally within one working day again – this would prevent lots of hassle
Breakdown under warranty
After inspection from engineer, Amica Customer Service staff will consider replacement.Damaged on Delivery
Uplift number given within 48 hours of receipt of delivery. After that written explanation as to why no contactIf you have any questions, please give me a shout
Anne
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