A Service Engineers Business Dashboard

I (fortunatly) been quite busy for some time now but sometimes things can seem a bit ‘out of control’
people waiting for parts, chasing money owed by landlords, letting agents etc. technical problems with machines, timed calls with customers with busy schedules (pensioners) the list could fill a page..or a couple of threads!

How do we attempt to bring order to the chaos?
With lists, written in half a dozen different places, ie, the tatty little notebook in me jacket pocket, the post it note borrowed off a customer covered in pocket fuzz, the diary, some use pda’s and netbooks, but if its not written down and booked in its either going to get forgotten, at which point you get thought of as unreliable, or the outstanding job is going to wake you up 3 in the morning when it just pops into your head

And that is just to get organised…
what if we want to be not only in control, but fully in the picture, have the important numbers at our fingertips, so that we can relax, the system is taking care of things, no longer running around like headless chickens, cool, calm, in control, organised, on top of everything, bliss. 8) Maybe even planning the next holiday because money is coming in, recommendations from happy customers are going up, everything is under control…

Then I saw an article about something called The Business Dashboard, in it the author mentions how a quick glance at your dashboard when driving gives you all the information you need, and that many business have now adopted this idea to keep track of the key indicators in their business. 💡

Has anyone seen this idea in use?
or already use something similair?
What would you keep track of on your Business Dashboard ❓

http://www.bizsuccess.com/articles/dashboard.htm

http://www.dashboardzone.com/about