Hoover Tumble dryers

Have sold a couple of hoover tumble dryers, vented and condenser, VHV VHC range over the cold winter.

Both failed on install :rolls:

Customer refused a repair and wanted an exchange, which is undestandable to a degree.

Today just had hoover out to do a report, nothing wrong 😕 😕 😳

Then he went on to ask where was it situated ❓
What was the ambient temperature etc ❓

When i told him that it was over christmas so bloody freezing out and it was in a utility room.

‘Thats the problem too cold for it’

This must be a design fault for a tumble dryer not to work for the way it is designed for use in the winter.

I was told from this reliable source that if the display has flashing lights cuts out after a few seconds it is the thermistor below filter on the front needs warming up by your hand 😯
If it is dead completely remove lid and warm pcb up with a hairdryer 😯 😯

This is going to go down well with a customer.:oops:

First you have to place it in a nice warm room, give it a stroke with a nice warm hand on its thermistor bits, just to turn it on! 😆 😆

So no cold garages, unheated utility rooms, sheds or anyplace where it going to be too cold (which in most cases is the place where customers have the room)

I am suprised nobody else has had this complaint?

I did try and search to see if this is a known fault, could not find anything.

Anyone else had this?

Steven