- This topic has 4 replies, 2 voices, and was last updated 14 years, 9 months ago by
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I am trying to change my email from old_name@isp.co.uk to new_name@gmail.com.
Every time I try to do it (by typing the new email into the two fields, and typing my password into the password field) it fails telling me the password does not match the email.
Strangely, after I have tried, the second email field is filled with John_Ha and the third field is filled with dots obscuring what I guess is my password. Both these are clearly in the wrong place.
It suggests there is something wrong with the site.
RESET does not help.
Re: Unable to change my email in Control Panel
Hi John,
I made a change that should allow it for you now.
K.
Re: Unable to change my email in Control Panel
kwatt
Thank you for your quick response. I tried again and it still refuses, somtimes doing the same as before, sometimes saying incorrect password. I do the following:
1 click reset to clear everything
2 type in my new email in the top 2 fields
3 type in my password in the bottom (5th) field
4 Press submitRe: Unable to change my email in Control Panel
😕
Email me the change and I’ll do it administratively, it’s a permissions thing which do my head in.
K.
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