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Hi,
Bought this in Feb/March 2010. The problems started on the fridge side 2 days ago. My wife noticed that the milk and bottles of cola were freezing when in the lower door shelf. Temperature was/is set at 4C and the display also shows this.
Food on the top 2 shelves of the freezer now appear to be partially defrosted/defrosting, display shows temp at -18C, there aren’t any warning lights coming on. The food on the 3rd shelf and bottom 4 drawers are all still frozen.
There is the normal low humming noise coming from it, but having set it to fastfreeze about half an hour ago I still can’t hear the loudish noise of the compressor running.
These problems have come out of the blue and we’ve not experienced any problems with it previously.
Any help/advice is greatly appreciated.
Re: BEKO AS920 Fridge Freezer defrosting as I type
first thing to check is the freezer evaporator to see if its blocked with ice, open the freezer door remove the bottom 2 baskets look at the plastic grill where the lower air lots are and se if you can see a build up of ice.
Bob.
Re: BEKO AS920 Fridge Freezer defrosting as I type
next, switch off appliance and wait 5 mins, switch back on and it will do a self test, during that test it will start and stop the compressor if no compressor start up or a click from the back the be prepared to store your frozen food elsewere as you will loose it.
Bob.
Re: BEKO AS920 Fridge Freezer defrosting as I type
about 30 secs after switching on, the compressor came on for a few seconds then switched back off, no clicking sound. There is no sound at all now, not even the low humming sound I mentioned in my OP.
Re: BEKO AS920 Fridge Freezer defrosting as I type
the compressor will stay off for aprox 10 mins just leave it and post back, no error codes showing on the front panel is a good sign.
what are the temp displays now showing.
Bob.
Re: BEKO AS920 Fridge Freezer defrosting as I type
Can’t hear the compressor running yet, but can hear the low humming sound. No error codes.
The display is showing -18C & 4C (which is what we’ve set it at).
Thanks for your help so far!
Re: BEKO AS920 Fridge Freezer defrosting as I type
is the low humming noise constant and from where is it comming from, the temp display is actual inside temp and are fine ?
Bob.
Re: BEKO AS920 Fridge Freezer defrosting as I type
I humming is constant and when the door is opened appears to be louder from the freezer side compared to the fridge.
Sorry, I don’t understand what you meant regarding temp. The display is showing -18C and 4C, I can’t tell you what the internal temp is as I don’t have a thermometer. I placed a piece of fish on the top shelf and it appears to be getting colder.
Is it worth putting it on FastFreeze or will that overshadow what is causing the problem?
Re: BEKO AS920 Fridge Freezer defrosting as I type
it sounds like your freezer evaporator is blocked with ice stopping the fan which cools both the freezer and fridge sections, please check the rear panel of the freezer section for any ice or snowey type of frost build up, must leave the forum now but will post tomorrow on any feedback, hopefully someone else may help you.
Bob.
Re: BEKO AS920 Fridge Freezer defrosting as I type
Ok, thanks for your help Bob.
I’ll update thread with my findings.
Re: BEKO AS920 Fridge Freezer defrosting as I type
Since my last post (8.14pm) I’ve noticed there were no sounds at all coming from the f/f (not even the low humming).
I don’t know what an evaporator looks like, however I removed the small white panel at bottom of the rear and saw no signs of ice or frost build up. Although there was a very small pool of water at the base of the fan. With the panel still off I switched it back on and after the self test finished the fan and compressor came on, the fan looked like it was initially rocking back and forth (almost like it was being impeded by something), however when I returned after looking for a torch (2-3 minutes) I noticed the fan was now making a full revolution. Both the fan and compressor have been running non-stop for the last 2 hours and continue to do so.
Stll no error codes.
I’ll update further in the morning.
Re: BEKO AS920 Fridge Freezer defrosting as I type
It’s been nearly 24 hours and the fan is still running, the compressor feels very hot to the touch.
My wife told me that the “Min actual temp” icon (above the fridge and freezer temp reading) on the display has been on for most of the day, but disappeared at some point. The milk in the fridge door was ok earlier today, but is now frozen. I don’t know if this corresponded with the “Min actual temp” icon going off.
Last night I poured water into an ice cube tray and that is still showing no signs of freezing.
Placed a thermometer on the top shelf of the freezer and that showing a temp of 8C, the bottom drawer is showing -10C and bottom shelf in the fridge door is showing 0C.
Rang Beko, who were in all honesty next to useless. They told me that the f/f should last 6 years and that I should only contact them if it had been faulty in the 1st year of the manufacturers warranty. They instructed me to contact the retailer. The retailer didn’t want to know and referred me back to Beko. Explained symptoms to a local engineer on the phone and he asked me to push and hold in the button that activates the internal light on the fridge side for 1 minute. He said that I should hear a fan kick in, which I didn’t. This he said, meant that the freezer fan needed replacing. The fan is apparently buried deep within the back and was a fairly large job to replace. He recommended I find the s/n of the part and order it. I thought his call out/labour price was very reasonable @ £46.00, but I’m concerned without him seeing it I could be ordering the wrong thing.
Do you think the engineer was correct? If so how could I find the s/n of the freezer fan? Is the compressor supposed to get so hot and am I doing more damage in the meantime by letting it continue to try and get upto temp or should I place on fastfreeze in the interim? It concerns me that I’m doing more damage than good by letting it run the way it is.
I really could do with a direction on this as I have 3 children, one of which is only 5 months old.
Any further comments/advice is very welcome.
Thanks again.
Re: BEKO AS920 Fridge Freezer defrosting as I type
Sounds like the Engineers diagnosis is spot on, check the ser’ num of appliance, not ser’ number of fan.
Re: BEKO AS920 Fridge Freezer defrosting as I type
I thought I’d post an update to help others that may experience the same issue.
After listening to BobHope’s advice. I decided to contact Beko again and see whether I could wangle a Condenser Fan Assy (p/n 4305891385) from them. Managed to convince one the the managers there, that it should last longer then it had and they agreed to supply one FOC. Received it via DHL within 3 working days (most impressed).
In regard to fitting it:
1. You need to turn the power off.
2. Remove the top 2 glass shelves in the freezer compartment.
3. Remove icecube trays and unscrew the holder.
4. Gently remove the panel behind.
5. Disconnect the connectors and remove screws.
6. Repeat in reverse order fitting new fan.Another reason I’m posting the above is an engineer told me over the phone that it was a major job to do this, which in all honesty it certainly wasn’t.
Fridge & Freezer now been working perfectly for the last 3+ weeks.
Many thanks to Bob (& Seamy for replying) in helping to diagnose the fault and supplying me with the necessary info.
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