aeg – zanussi spares beware

what a night mare im having with aeg fridgefreezer pcb

went it and pcb was clicking etc ..

ordered a new control pcb – went back to fit it

as it turns out you also need the display pcb as orig display pcb wont fit to new control pcb – new control pcb has a different multi plug..which requires a new modified display pcb

now i dont mind this – but you would think aeg would tell you this when ordering this 1st pcb – there is nothing on tds it simply shows you pics of the components and the parts list

there is a tech builitin regarding this problem which i now have –

3vis to customer new cont pcb , new display pcb , now discovered that one of the ntc connections has also been changed and now ntc wont fit new pcb

there is no mention of this issue on tech builitin regarding the changing of pcb ..

had another look at tds – there is no tech advice on this issue .. there is however a tech note about changing ntc sensors – which shows you need to cut ntc sensor wires and refit a new connector to get it to fit pcb ..

so im now going to order these connectors to see if this will work ..

luckily the customer has a spare fridge and is very understanding …

my point is how ridiculios is this situation..

i simply wanted a pcb – done all the correct things ie used tds – checked i was ordering correct part – looked at the notes regarding serial etc .

if this is the hassle we are going to get whilst ordering aeg zanussi parts them in afraid i will be telling customer to bin their appliance – which im sure will have the desired effect on aeg sales ..

i know that this is a classic situ where manufacturer is making it hard for independents to carry out a simple repair to one of their products ..but in the process they have now lost a customer who wont buy another aeg-zan and an engineer who will probably now advise to bin,

do these manufacturers not realise this deliberate run around they are creating will ultimately lead to loss of future sales

rant over

ally