DW5FIIS tabletop dishwasher

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  • October 15, 2011 at 12:26 pm #65672
    LadyQuake
    Participant

    Hi

    My DW5FIIS tabletop BUSH dishwasher has a couple of cracks and a small bit also fell off the white fascia that covers the door.

    It is installed in a cupboard and still works, so instead of replacing it I was wondering where can I buy a new white door fascia?

    thanks
    Shirley

    October 17, 2011 at 8:32 am #361483
    Jackal
    Participant

    Re: DW5FIIS tabletop dishwasher

    Shirley Hi

    You purchased this from the Argos Group whom refuse to release spare parts for sale to agents and consumers alike. There is stock of the spare parts in the UK but it is only to be used to repair units under warranty.

    Your statutory rights in consumer law are now being of use to you. The appliance is either still under Argos’s warranty or just out of it so I would kick up merry hell at Argos and demand either it be repaired under warranty or exchanged.

    Consumer Law states the unit should last a resonable period, usually defined as upto six years so a unit failing like this should still be protected.

    Dont be afraid to use the law if necessary and issue a claim in the County Court to get their attention if they dont want to understand the law. Remember, warranties given on products are IN ADDITION to your statutory rights not INSTEAD OF.

    If Argos want to be silly and restrict the spares necessary then you should use the law of the land against them.

    Regards

    Jackal

    October 17, 2011 at 5:49 pm #361484
    LadyQuake
    Participant

    Re: DW5FIIS tabletop dishwasher

    Hi

    Yes was Argos, I will get onto them see if they can help.

    thanks


    Shirl

    October 20, 2011 at 5:43 pm #361485
    LadyQuake
    Participant

    Re: DW5FIIS tabletop dishwasher

    Hi,

    They didnt help, they gave me a number for Argo Bush Spares, like u said they said they only hold spares enough for warranty period items 8( mines older than 12 months, nearly 3 i think or just over 3.

    Strange no other people sell copy-parts, I use to have a tabletop Zanussi and the thin fascia on that along the top broke and I could get a plain white (without zanussi logo etc) from a company online. Wonder why can’t get a simple door piece of plastic.

    Oh well not getting a new one til its broken down, so ill have to put up with it. Not getting a BUSH again.

    Shirl

    October 20, 2011 at 6:25 pm #361486
    iadom
    Moderator

    Re: DW5FIIS tabletop dishwasher

    LadyQuake wrote:

    Oh well not getting a new one til its broken down, so ill have to put up with it. Not getting a BUSH again.

    But how will you know, there are numerous Chinese made appliances like yours on the market sold under many different ‘well known’ brand names.

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