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http://www.repairyourappliance.co.uk
Just noticed these when Googling my area.
RSL Enterprises? Anyone know anything about them?
Re: Repair your applaince
Yup, Respond Service is a big Service Force Agent with at least two or three offices I know of. Steve Debeger, a director of it is the current chairman of DASA.
Looks like this is them with aspirations of national cover. I note there’s no definition of the area being covered so I assume it’s a national endeavour.
That might put some noses out of joint.
K.
Re: Repair your appliance
Strange that they have different price structures though.
No mention of £10 extra for a pre 10am on one site. Or £20 extra for a Saturday call.
Also some postcodes are £40 + £28 others are £55 + £28.I suppose price depends on what phone number you ring??
Ade are you there? 😆
Re: Repair your appliance
service force electrolux thought the repair side will drasticly rise in the recession .
that hasn’t happened and new sales are still down across the board except beko.Re: Repair your appliance
A customer of mine was asked for £140.00 by them, to fit a neff oven element, The woman on the phone did not tell her the fixed repair fee did not include parts. Just £69.00 repair fee she was told, until the engineer turned up and wanted £140. :rolls:
Re: Repair your appliance
That was her fault for not researching. Mind you I thought it was everything until I looked further.
Charges
Repair fee excludes any replacement parts that may be required
Re: Repair your appliance
Alex wrote:That was her fault for not researching. Mind you I thought it was everything until I looked further.
Charges
Repair fee excludes any replacement parts that may be required
The thing is she asked how much will it cost me to have it repaired. She was told £69.00 was the repair fee, no mention of + parts. Even so that is one expensive element.
Just out of interest what do you guys charge all in for a Neff oven element, patern or genuine?Re: Repair your appliance
Gazman1000 wrote: She was told £69.00 was the repair fee, no mention of + parts. Even so that is one expensive element.
A typical Neff fan oven element (genuine) comes out at £57.38 retail so add to that the “repair fee” of £69.00 and that totals £126.38. So the additional £13.62 may have come from having a “before 10am visit” or even a “Saturday visit”.?
It all mounts up you know….. 😈
Re: Repair your appliance
martin you should be on countdown …
maybe customer should read the web site details before booking .. like most customer they see what they want to see .. like ohhh great my oven repaired for £69.00 brilliant im having some of that ..
ally
Re: Repair your appliance
I hate that “music.” Quite often have to put up with it in the background when repairing pensioners’ machines.
Mike.
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