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LG have appointed Comet as their service agents (in the South anyway). Comet started taking LG Warranty calls 2 weeks ago. Comet co-incidentely are now looking to sub contract some work out locally in the CF Area ‘Apparently’ 😉
Rangemaster have given their out of warranty work to ISDAL, as I understand, it’s a ‘suck it n see exercise’ as ISDAL are after the warranty work. Being part of HI, they have the power to handle spares holding and distribution, so maybe the rumours about Rangemaster looking elsewhere were actually true!
Ade
Re: LG etc
Graham Chandler told me that they have problems with long term sick at rangemaster ,and that this was a short term solution ,I don’t believe him ,I agree with you I think they are sounding them out with regards to warranty work ,interestingly we are being paid more from ISDAL than we are from Rangemaster -work that one out…
On the comet front heard another whisper today that there engineers are working out notice till christmas ,but that doesn’t add up given the LG thing ?Re: LG etc
Wow Ade, you really have a talent for finding cans of worms and spilling them all over the deck. 😉
Rangemaster, unknown TBH but I’d guess that this was a test to see if the alternative was viable. They did similar when Graffters had it. Same tactic, different time but, only time will tell where the chips will land there.
LG, whole other ball game.
Like Samsung it’s a nomadic contract, they move on a whim and change the rules a little too often for my liking. It seems to be a Korean/Asian thing.
So far as I know it’s split between JTM and ISDAL currently or, it was. They could’ve changed that but given the uncertainty over the future of Comet I’d be surprised if the little Korean buggers okay’d this as they might be a bit mental but they’re not entirely stupid.
Comet I’d be surprised if they, as soon as the bean counters get into it, keep their own service running as I have it from a couple of sources that it costs money, it doesn’t pay its way. If I know that, LG and probably everyone else does too.
Which is actually good news on the face of it, especially for the Service Force guys in our midst. The rest isn’t enough volume to make a huge difference to any one network I shouldn’t think bar perhaps the Korean brands and OEM service. There should be a spin off but and, it’s a very big BUT…
It may actually serve as a catalyst for what nobody wants if the various brands go out looking for a one-stop-shop to replace them and hoover up the volume. The trouble is that, for the likes of say Candy Hoover, they haven’t the spare capacity to do the work if Comet dies a real death so they only have three options available, employ engineers, farm it out to whoever or they get agents onboard to pick up the slack.
Option one most are not really wanting to go with.
Option two, solves the problem short term but it could turn out to be a band aid for a severed leg.
Option three is the best option but, the agents won’t just pick up the cr4p nobody else wants. Or, at least I’d hope they wouldn’t.
Or, the final fourth option is we end up with some bastardised mix and match of the above.
The fourth option might be what you’re seeing, solving the issues on a regional basis. But that is untenable in the longer term IMO, they need a simple one-stop solution.
K.
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