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Evenin all.
I have a customer who recently had a new Indesit single cavity gas cooker converted to LPG and is complaining it burns the base of her food and has tried different oven positions and temperatures but still does it. She phoned Indesit but they were not helpful and said they would charge her to call so she has come back to me. Does anyone have much experience of this type of problem as I don’t sell many gas products as LPG is the only option here.
Cheers,
Del.Indesit gas cooker burning bottom of food.
Hi
This is a continental style oven and the best way to use them are as follows.
Turn the oven to max temperature for a min 20 mins and then turn it down to the required temp just as you put the food in.
By doing this the drop of temprature equalises do to the heat loss and thus the base burner doesn’t come back on until it’s needed.
This has cured all the complaints that I’ve had over the years on the cheaper end models.
Bryan
Re: Indesit gas cooker burning bottom of food.
Thanks for that Bryan,
I’ll advise customer tomorrow and hopefully will get a result.
I’ll also try and get some feedback from customer.
Del.
Off to bed now after I’ve rounded up the cat.Re: Indesit gas cooker burning bottom of food.
I’ve come across the problem on several cheap gas cookers I’m afraid and I’ve yet to find or hear of a cure for the issue.
But Bryan seems to have had it as well, maybe that advice will help.
Indesit should only charge if there isn’t a fault or the cooker doesn’t perform as it should, i.e. it cooks food correctly. If it burns it at all temperatures then that’s not what I’d call correct operation. But, do make sure that it’s been converted correctly with the right jet in the oven burner or it would be like a furnace, literally!
K.
Re: Indesit gas cooker burning bottom of food.
The oven was converted by a gas safe engineer with the Indesit jets but unfortunately I am not able to check that it is done properly. I guess if Indesit call and the wrong jets are fitted then they would want to charge. The customer would then have to chase her fitter.
Del.Re: Indesit gas cooker burning bottom of food.
If the wrong jet was fitted oven would not stay lit as the FSD would not warm up enough to come off bypass. :rolls:
Common mistake when peeps buy continental burners, they work in reverse, ie the hottest part of the oven is the lowest point.
Placing a grill tray or some form of tray on the lowest shelf can help, or just reduce temp slightly and don’t use further down than the middle shelf.
UK cooking instructions on food packaging/recipes has yet to catch up with the 21 st century, should happen soon as range style oven are all generally continental style.
Re: Indesit gas cooker burning bottom of food.
Here is the customer satisfying answer which Bryan nailed: 🙂 🙂
When the Indesit engineer called he advised that there was an addendum page missing from the instruction book.
In essence it says.
Some cookers manufactured in Italy and Poland use an oven burner in the base. Therefore.
1. Always preheat oven for 15 minutes on maximum setting.
Then set oven to desired setting BEFORE adding food.
2. Cook at 10C or 1 gas mark LOWER.
3. Position shelf one position HIGHER than normal.
4. Remove drip tray when using oven.
5. Don’t leave the oven door open for long periods of time.
My customer is now happy and says it works OK like this.
Happy days.
Del.
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