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I have a Servis 1600 A washing machine which has been intermittantly refusing to spin at high speed since new. The engineer was called within 6 months of purchase to fix this problem. I was informed that the machine was out of balance and would reset itself shortly. A protection measure was causing it to spin slowly. There is an additional page in my instructions telling me this and stating that this is not a fault. The engineer was called again but was cancelled due the fault clearing itself again.
Can I bypass this control to get the machine to spin at full speed as I can not pursuade it to regularly spin fast or is there a part that I replace. It is level and I have tried it with various amounts of washing but the fast spin is still intermittant. I bought it mostly for the fast spin.It proving useless as I can not get the clothes dry.(winter in Scotland)Re: servis caress 1600 ‘a’
It’s not just Servis that do this, nearly all modern washing machines have a built in out of balance spin control.
There are some, as in this case which seem more sensitive than others, if you are 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} sure that the effected loads are well balanced I would suggest you again contact Servis UK and ask them to change the electronic module.
Dave.
Hi Billbro,
Don’t we wish we could get rid of the OOB circuit…… Sorry, it’s an integral part of the digital control board.It can be caused by inadequate belt tension, filter not spotlessly clean and one or two other strange things. The board itself can do the OOB on a nuisance basis, the only solution is to replace the board.
If you can post the model number (behind filter cover – M3…) Dave Conway will be able to give you a price which will probably be terrifying in relation to the purchase cost of the machine. 😥
Not all that positive I’m afraid, but regrettably not the world’s greatest machines.
Regards,
Penguin45.Re: servis caress 1600 ‘a’
Thank you for your replies. I will tighten the belt and clean the filter and report back. If I do have to buy a new wash/drier what do you recomend as a replacement of similar size to the servis.
Re: servis caress 1600 ‘a’
This is a common fault on this appliance…….
Please check that the drive belt on your appliance is BLACK and made of hard rubber compound. If it is whitish and soft in compound then this original belt stretches as much as 2 inches from its new size and causes intermittent spin.
The part number is on the belt and anyone ordering that number receives a black one.
Don’t be suprised that the new one fits like a piano wire….just watch your fingers!
KevinRe: servis caress 1600 ‘a’
I have contacted Servis via the help line but to no avail. The lady at Servis immediately knew what I was talking about and suggested that I clean the filter and renew the belt. I quote ”it was normal for these machines to do this. It is built in protection for the bearings. There is nothing they can do about it. There was a sheet of explaining this in the instruction booklet and I must have known that this machine had OOB control before I bought the machine” They just don’t want to know.
Surley this can not be right as the machine clearly does not do what it is advertised to do. Spin at 1600rpm. What use is a machine with great bearings if it does not spin dry the washing. I am going to call the consumer protection people. (I have also ordered a new belt)Re: servis caress 1600 ‘a’
Billbro,
What is the model number of your machine? As Penguin said its behind the filter flap and begins with the letter M. It would give a clearer picture for us as there may be other factors to consider that could lead to the same symptoms 😕
Martin
I’d hang fire until you’ve got your new belt fitted before complaining. As Kevin pointed out, if it has stretched it’s just a little maintenance job. Any machine will need a bit of TLC from time to time.
Regards,
Penguin45.Re: servis caress 1600 ‘a’
Bill,
You nailed the problem with: “spin at 1600rpm”
At that speed you have to remember that a wet towel, for example, in the machine on its own will excert a massive force and if it bunches into one section then the drum will oscillate causing vibration. Very often this is enough to make the appliance appear to “bounce”.
Now that excessive vibtration has to either be eliminated, by the use of a OOB or ABC control method or dampened correctly using proper dampers and weights on the drum to bring it down to an acceptable level. Most decent German machines and Asko, a Swedish machine, dampen vibration very well as do some others. Sadly Servis do not as they are at the lower end of the market and therefore are produced to a price, not a specification. Many other high spin speed but not so great quality appliances will perform likewise.
The problem gets still worse when, as we have mostly in the UK, the appliance is on a wooden floor as that only serves very often to amplify the excessive vibration off the appliance.
I’m afraid it’s a problem as you get higher and higher spin speeds and, IMO, the cons outweigh the pros by a huge margin of having such high speed spins.
It may also interest you to know that, despite what Servis tell you, they upgraded a load of the appliances spin speeds at one stage and yet did not upgrade the bearings, in many cases the only real difference was the control module internally. Needless to say we see quite a few with bearings failed. 😕
K.
Re: servis caress 1600 ‘a’
You are all probably right. I will wait till I have fitted the new belt and report back. It will take 7 days to arrive in my local shop. I think they are supplied from the dark side of the moon. The model number is M3016A and it is on a wooden floor. One thing I did try sucessfully was to get it to spin at 1600rpm empty so I don’t think that it is the control module, just an over sensitive OOB control.
If replacing the belt fails I am going to buy a new machine but what? I do not mind paying for a good machine but how do you know what’s good.
Thanks all.
Bill.Re: servis caress 1600 ‘a’
Billbro wrote:It will take 7 days to arrive in my local shop. I think they are supplied from the dark side of the moon.
That’s not at all unusual for Servis to be honest, I have waited many weeks before for spares from them 🙁
Billbro wrote:If replacing the belt fails I am going to buy a new machine but what?
Depends on your budget, if you can stretch to it go for a Miele around the £500 mark, failing that a Bosch or Siemens (same thing, different jacket) are good.
Billbro wrote: I do not mind paying for a good machine but how do you know what’s good.
Ask the people who repair them and not the people that sell them 😉
Dave.
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