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Hi there, can any one help please,it is quite urgent. I want to by a hole new system incl. new desktop etc for my company and want to use fixzone, I have used there system before, but and it is good, but customer support is not so great. Is any one using them at the moment, they say windows 7 is fine but there is so many diffrent 7, which one is right, does it need a 32 or 64-bit operating system, all so confusing, and don’t try asking them for help.
Thanks,
Re: Problem!
Lots of guys on here use Fixzone. In fact if you type fixzone in the advanced search box you’ll see loads of threads extolling the virtues and foibles of that system.
A casual observer would conclude from all this that Fixzone is less than brilliant, their support (as you have found out) isn’t too sharp. But that’s just the way it appears to come over, I may well be wrong and I’m sure they’ll put me right on that pretty quickly.
You may like to have a word with Peter Jay. He has a brilliant (really brilliant) system he could show you called ‘Hatchgates’ which I think may be just up your street.
Click HERE to jump to that thread.
HTH? 😀
Re: Problem!
There will be a couple of systems at the meeting next month, it may be worth popping along and looking at the alternatives “in the flesh” as it were.
Whatever you do, I wouldn’t make a rash decision before you look at the various alternatives that are about. It can be an expensive and, painful mistake.
We use Fixzone for now but I find it too complex, cluttered and at times just plain silly to use. It’s also not even remotely pretty, but then few field service handling systems are. Very inelegant IMO with little thought put into design for the user as such as many actually make it a schlep to take a call quickly.
Bear in mind costs as well and how you want to use the system.
For example, with Fixzone, if I want to use another terminal it’s an extra, I can’t recall the cost exactly offhand but I think it’s about another £80 a month. That’s on top of the £173 a month for the basic system. It soon racks up.
But you will find that’s actually not unusual in the arena.
Servicebase seems to be fairly popular and seemingly cheaper as well. How good it is I don’t know, I’ve not used it.
The Gresham system (as I call it) seems to be mostly used by SF engineers and, if it’s anything like it used to be, it’s not exactly brilliant.
Then you’re into the newer cloud based systems that I refuse to trust. I don’t like all my data being dependent on someone else’s server (what happens if they o bust) and dependent on a net connection.
The reason I say be very careful is that once you go down this path your business is almost entirely dependent on your call software. So it has to do the job and be dependable.
But I’d say, get along to the February meeting and talk to the guys to see what they all use and do. Some of the stuff that some of the guys have come up with is brilliant but getting them to type it out on here as, it is an involved conversation, would be difficult for some. Having a chat about it, no issue.
K.
Re: Problem!
kwatt wrote:There will be a couple of systems at the meeting next month, it may be worth popping along and looking at the alternatives “in the flesh” as it were.
Whatever you do, I wouldn’t make a rash decision before you look at the various alternatives that are about. It can be an expensive and, painful mistake.
We use Fixzone for now but I find it too complex, cluttered and at times just plain silly to use. It’s also not even remotely pretty, but then few field service handling systems are. Very inelegant IMO with little thought put into design for the user as such as many actually make it a schlep to take a call quickly.
Bear in mind costs as well and how you want to use the system.
For example, with Fixzone, if I want to use another terminal it’s an extra, I can’t recall the cost exactly offhand but I think it’s about another £80 a month. That’s on top of the £173 a month for the basic system. It soon racks up.
But you will find that’s actually not unusual in the arena.
Servicebase seems to be fairly popular and seemingly cheaper as well. How good it is I don’t know, I’ve not used it.
The Gresham system (as I call it) seems to be mostly used by SF engineers and, if it’s anything like it used to be, it’s not exactly brilliant.
Then you’re into the newer cloud based systems that I refuse to trust. I don’t like all my data being dependent on someone else’s server (what happens if they o bust) and dependent on a net connection.
The reason I say be very careful is that once you go down this path your business is almost entirely dependent on your call software. So it has to do the job and be dependable.
But I’d say, get along to the February meeting and talk to the guys to see what they all use and do. Some of the stuff that some of the guys have come up with is brilliant but getting them to type it out on here as, it is an involved conversation, would be difficult for some. Having a chat about it, no issue.
K.
I have been waiting and waiting and waiting for some new “easy” Software.As I may have mentioned before, we used to use ServiceBase (DOS).
But it will only work up-to Windows 98/ME
We changed to ServiceBase 2000 some time ago and I really do dislike it..
*Complex
*Takes an age to put in a call
*Takes an even longer age to update a call
*Fussy
*Messy
*Just not Intuitive in any wayI would love to get hold of a laptop and just put DOS on and get PC Controls to load the Original Service base on it.
Or…………………….
Something new, windows based, portable and easy.
(Holds breath a bit longer)
:rolls:
TM
Re: Call Handling Software Packages
http://www.rapportsoftware.co.uk/
Still in Beta so not all features are there yet, far from it in fact.
But, it is free.
Will work on almost anything.
Is designed to be “Noddy”.
There’s a truck of stuff that’ll be added on the next major revision, probably about a month and a half to two months away.
More on it here:
K.
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