Public Advice

If it’s public members (which so far as I know it is) then on their own heads be it. There’s little that we can do.

I don’t think that Clive has trade access and may be unaware of all this.

K.

Re: Public Advice

Yes, Clive does have access now, he PM’d me the other day with his details.

Perhaps Martin or Chris could come up with something and bring back to life one of the old trade posts about what we can and can’t tell people.

If you prefer not to, Ken or I can do it.

I think each post has to be taken on it’s own merit, often some of the “public” appear to be competent enough and even over qualified at times with their queries but a gentle reminder wouldn’t go amiss 😉

Dave.

Re: Public Advice

That seems fine to me, thanks Martin 😀

Re: Public Advice

I know this must seem an obvious question but as I have never actually enquired before, it would be reassuring to confirm the answer.

Does UKW (as we are now a limited co.) have public liability insurance to cover the eventuality of anyone causing themselves or anyone else harm as a result of any information or advice they have recieved via the site ?

I have always admired the amount of time and dedication you guy’s have devoted to helping joe public with their problems, but it has always been my firm belief that it is only a matter of time before some one makes a claim.
That is the main reason why I have been conspicuous in my absence in the public forums.

Sean

Re: Public Advice

Del wrote:That is the main reason why I have been conspicuous in my absence in the public forums.

Sean,

Let me reassure you that helping out Joe Public on this site, is not and will not be regarded as a liability for you or anyone else for that matter. On the contrary, unless the likes of you and I do put in our expert advice and opinions, the purpose of the site would be meaningless.

Let me put it another way, Trade meets public, public asks questions, trade advises, public is attracted by the wealth of information and free advice given, trade makes money from those members of the public who want more from such advisors, whether it be in supplying a spare part, making a service call or indeed buying new equipment. How does that work?….simply by more and more input from us all. Sifting out the wheat from the chaff in order to make something out of our labours.

Back then to the issue of liability for a moment, and to elaborate slightly on Kens comment. We as Moderators have to sift through all this “24/7” stuff and make a decision as to what is acceptable and what isn’t, what can be a high technical risk area and what’s not. That’s all we need to do to see this as a growth industry of information and rewards for all in due course.

Libel is a minefield with no level ground, that is true but I honestly believe in what is, here after all a well controlled environment, there’s really no risk factor to consider, and if there was, one of us will surely delete it 😆

….Go for it Sean! 🙂

Martin

Martin wrote:This is where we have to keep a close eye on the public forums and possibly pm anyone that may be a little ‘over enthusiastic’ with their Public advice 😉 (that’s me calling the kettle black by the way 😳 as I told someone how to rewire the TOC’s on their dryer, successfully as it happens, the other day 😳 )

Martin wrote:Got to be the heater at fault Mike, have you tested it with a 500volt insulation tester or just a multimeter? Easy way is to disconnect the leads to the heater, insulate them out of harms way, then try the machine with the t/stat set on any temp. “If the trip don’t blow its the heater you know”

Live testing ????

And a wiring instruction:

http://www.ukwhitegoods.co.uk/modules.p … ic&p=62838

I know it’s the season of goodwill but 😉 you know…..

:con:

Dave.

Re: Public Advice

Looking at this thread I am sure all will agree that the punter is going to try and repair this himself.

Do the mods think that Bryan is putting himself in a sticky position if the customer strips down the gas taps and it goes BANG after repair is done.

Penguin45 wrote:Any way we can put up some sort of note for Trade Members if they wish to assist in the Public Forums? Safety first, that sort of thing? Personally, I think that this little thread could go SO wrong!

When someone applies for trade membership would it not be prudent to send them an email welcoming them to the site with a set of guidelines of what they can and cannot say to members of the public. I know there is the info for joe public in the “Why We Cannot Give You Specific Technical Information” page but it would be interesting to know how many members have looked at this info and have taken it in?

John