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Just had a call from a client saying that her machine keeps switching itself off.
Me thinks it could be a loose connection but looking at similar threads, it looks as it is quite common due to faulty PCB.
Are there anything else I need to look out for?
Hotpoint WML540
twicknix wrote:Are there anything else I need to look out for?
Wall socket? Mains filter? Interlock connector block?
Re: Hotpoint WML540
Turns out to be one of those common faults with interlock clicking 5/6 times.
I didn’t have any spare interlock for good measure to see if it solves the fault but all my three suppliers have sold out.
The machine is 18 months old, I advised the client to get Hotpoint out to fix it as it would save her a lot of money.
Re: Hotpoint WML540
twicknix wrote:The machine is 18 months old, I advised the client to get Hotpoint out to fix it as it would save her a lot of money.
Bl**dy nora! Surely you wouldn’t charge over 100 quid just to stick a 10 quid interlock on? ‘Cos that’s what Hotpoint will now do….blimey! 😯
Mind you again you used the word “client” which round here is a right posh phrase used only by solicitors and in-town posh hairdressing salons. ‘Customers’ elsewhere, or perhaps I’m not charging enough? :clown:
Re: Hotpoint WML540
The issue here is that I can’t get hold of new interlock as all three suppliers did not have it in stock. Masterpart, Connect but Qualtex website was out of action. This leaves me no option other than advising the “ahem” customer to contact Hotpoint to see if they have better luck than me, chances are they wouldn’t have any in stock as they would use the same source (?). Unless if you happen to have a spare one and happy to drive up to Birmingham for free or post it to me for free?
What I meant by saving her a lot of money as judging from the forum on the same appliance, most are having the same clicking problems and ended up replacing the boards. Hence it is cheaper for her to use Hotpoint as they do fixed price repair (5 years parts warranty) otherwise I would have charged her for the parts and call out fee which would have cost her more than if she used Hotpoint.
The question is, would she wait for three weeks for the parts? She may get fed up and buys a new machine.
Hotpoint WML540
Sadly I couldn’t have helped with this interlock. I too have one on back order. Believe it or not even Hotpoint don’t have them in stock, such is the demand for them right now….hey ho!
I do see where you’re coming from by the way on the possibility it could be PCB related and only by plugging in a new interlock would you know that for sure. It’s their problem now…Hotpoint junk…. :rolls:
Re: Hotpoint WML540
The ones that are just clipped in to front panel and not screwed in to the front panel seem to be prone to failure, also check which motor is in it, the sole motors cause no end of problems like this.
Re: Hotpoint WML540
Martin wrote:Sadly I couldn’t have helped with this interlock. I too have one on back order. Believe it or not even Hotpoint don’t have them in stock, such is the demand for them right now….hey ho!
I do see where you’re coming from by the way on the possibility it could be PCB related and only by plugging in a new interlock would you know that for sure. It’s their problem now…Hotpoint junk…. :rolls:
I find it rather frustrating. Hotpoint makes us engineers looks stupid and now they even can’t get their acts together. What makes it so annoying that the machine is only 18 months old, hardly used by an elderly lady, possible two washes a week. I did warn the owner that it would take some time to get it sorted. She was not impressed, neither was I too! I don’t suppose any engineers would happen to have a spare interlock? Chances are slim to none eh?
Re: Hotpoint WML540
johnnyj wrote:The ones that are just clipped in to front panel and not screwed in to the front panel seem to be prone to failure, also check which motor is in it, the sole motors cause no end of problems like this.
Very observant on different types of WML540, I would’t know the difference unless I opened up inside which I didn’t as I knew the only thing I need to do is to fix the new interlock to see if it cures the problem.
Rather wasting mine and the customer’s time looking to check what type of motor is it, it’s not going to help her at all otherwise it would simply pushes up the cost of putting it right. My biggest issue is down to the fact that there are no interlock available!
IMO – Hotpoint should have recalled the machine if these are such a common problem, as it is the third machine I have encountered with the same faults. It should not have been allowed to enter in the supply chain and yet they are still turning out the same machine. I wonder if they have made “improvement” on the newer WML540?
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