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Bought an ISE AW23 back in March 2010 so it’s out of warranty and it’s started being VERY noisy when ‘spinning’.
It’s always been a little on the noisy side but overall been quite happy with it but now the volume is just too much and I’m guessing it’s not doing it any good.
So…..I’m guessing it’s some sort of bearing failure but how much is this likely to cost? Reading up on bearing replacement it looks like it might be a little beyond my very basic repair skills so would like to know a rough idea on expected costs before I ring someone so I know if I’m being ‘had’, if indeed it actually is a bearing issue. 😕Re: ISE AW23 VERY noisy
Why not contact your local ISE service agent, you really should not keep using it until you have had it checked out, you could end up making the damage much worse.
I have only done one bearing change on this model, not a bad job for someone with the right skills and equipment. The bearings themselves are not that expensive but you risk doing major damage to the drum shaft if you continue to use it.
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Re: ISE AW23 VERY noisy
Well an engineer has been called, seems a bit of a faff, and can’t get out to even look at it until next week, but just to make sure he doesn’t have my pants down is this the sort of price I should be looking at for bearings…..
http://shop.ukwhitegoods.co.uk/05ise01- … earing-kit
….then an addition ‘small’? charge for a tub seal?
Re: ISE AW23 VERY noisy
Those are for a different machine, not sure of the cost of AW23 bearing kits. An e-mail to spares@ukwhitegoods may get you a definitive answer.
Re: ISE AW23 VERY noisy
Hi Raceboy,
You are obviously concerned with price for this job, have you asked for a estimate if its the bearings over the phone?, you should then not be in for any shocks.Bearing replacement jobs are the most labour intensive jobs we do so expect a higher labour charge than normal, despite the cost of the parts, bearing / tub jobs are expensive repairs.
😀Re: ISE AW23 VERY noisy
The price for thebits isn’t too bad, and the labour costs are abouttwha I expecting after reading how much of a pig of a job it is.
The current lead time with the engineer is a bit of a headache but that can’t be helped, my biggest dissapointment is the fact that the bearings have died after only 2 1/2 years of quite light domestic use.
I talked my Mrs round to paying the extra for the ISE over a Beko,LG,Samsung,etc on the understanding it ‘should’ last a bit longer, turns out £410 wasn’t enough to guarentee more life than that, and now £150 to fix it.
When Currys can sell a new machine for £170 if it dies the day after the warrenty runs out I’d still be in profit, bit of a shame about the increase in landfill but ISE don’t appear to be worth the extra from where I’m sitting. 🙁Re: ISE AW23 VERY noisy
As someone else trying out an AW23 over a cheapie £100-odd Beko I fully appreciate your dilemma.
Wonder if it’s not the bearings, though. Ours was very loud and knocking when spinning: it turned out the bolts on the bits of concrete which stabilise the whole thing (just to use all the technical terminology – it’s on the tip of my tongue but can’t quite get there) were loose and gradually loosening more.
However, on ours it manifested much sooner, i.e. well within warranty.The other problem we had is that our installation team were grossly negligent: ISE insist on installation by them (and seems like a sensible idea), but it was a good job we knew how to install a machine as ours was left badly unlevel and with leaking hose. This was reported to ISE at the time and they were extremely good in their response. I got the impression they were as shocked as we were.
Is your machine level? Sorry if I’m teaching grandmother to suck eggs 😉Re: ISE AW23 VERY noisy
Yes it’s level, and the bearings have been confirmed by the service team from the ISE dealer who came out to it last week.
The original instaler wasn’t the sharpist knife in the box, but didn’t do a bad job of fitting it and I wouldn’t really expect him to have a working knowledge of every type of sink fitting availabe.
Now it just the waiting, they can’t collect it until Friday and who knows when it will come back….and how long it’ll last.
I have sent ISE an email regarding how I feel (I currently have too much time on my hands watching daytime telly, so am up to speed on consumer rights, and ‘fit for purpose’) but they have yet to respond and I’m not holding my breath, but I do know they arent getting any more of my money….sod the planet it’s going to landfill next time.Re: ISE AW23 VERY noisy
Sorry to hear that the bearings have failed in the machine and that you are having to wait on a repair. What I can tell you is that all the parts that might be required are in stock but, that doesn’t help much with the repairer’s schedules.
However in respect to your comments regarding “fit for purpose”…
Obviously the machine was fit for purpose, it has worked okay but suffered from a failure, normally associated with wear and tear. That doesn’t make it not “fit for purpose”, it is merely a failure. Sadly a not very nice failure but, nonetheless, just a failure.
There was also the option, at the time of sale, to have the machine with a five year warranty and had that been taken this would be covered by that warranty. Or, of course the option to get the much tougher ISE10 then you probably simply wouldn’t have had any issue with the bearings or anything else.
Think on it this way, I have a three year old Honda and the ECU fails a few months beyond the warranty. Do Honda offer a refund, to give me a brand new car?
Answer, no, they most certainly do not. At best, I might get a contribution or perhaps even a free part but, that’s the very best I could hope for.
Exactly the same consumer legislation applies to all goods, it doesn’t change and it does not guarantee durability or cover for faults, especially through wear and tear. I’m not saying that’s what it is, I’m saying that’s what the fault is indicative of but, it could just be down to bad luck.
K.
Re: ISE AW23 VERY noisy
I’ve just watched too much daytime TV ‘Watchdog’ telly. 😉
I guess it boils down to how many ‘cycles’ you think is an acceptable ammount for a ‘machine’ to last, I was hoping to get more than 500 out of a £400 machine but I guess I was wrong, and next time I’ll listern to the Mrs and buy the cheapest one in the shop, they all appear to be a similar size and fit the same so fitting is easy enough, and a scrap man drives down the street once a week collecting scrap so getting rid of the old one isn’t an issue.
Who knows, maybe it’s just bad luck, maybe after this repair it’ll last forever, maybe it’ll last the 6 months the warrenty on the new bits is…..who knows.
On the car analogy I’d expect a bit of ‘goodwill’ from the manufacturer or at least for them to respond to the complaint, if just to say ‘sorry’ and ‘you should have bought the extended warrenty’….but I don’t like gambling on ‘bad luck’.
And who knows maybe Curry’s finest £170 washing machine will replace it and last a lifetime, it just seems a bit of a lottery, and I see ISE no longer sell a machine at this price point, so maybe the engineer that refered to it as a rebadged Beko may have a point and I’ll pay Skoda money next time instead of Audi.Re: ISE AW23 VERY noisy
raceboy wrote: the engineer that refered to it as a rebadged Beko may have a point
He was talking cobblers, it is nothing to do with BEKO. 😉
Re: ISE AW23 VERY noisy
With the best will in the world, no mechanical device can be guaranteed to be completely fault free. Ever.
I’m sorry but it’s just a simple fact. As much as I’d love to point you towards the machine that never, ever breaks… I’m afraid that it doesn’t exist. They all break, the best you can do is put off when it will by mitigating the risk through build quality etc.
But I can’t say, remotely or likely without a opening the machine up and looking to see, what’s caused the bearings to fail.
It could be a faulty seal although, were that the case it would almost certainly have failed within a few months of new.
Could be there was something in there that tore the seal up.
Could be use.
Could be the detergents has damaged the seal.
Could be, pretty much a myriad of reasons and many of them may well have nothing whatsoever to do with the actual machine.
The problem that I see every single day is that people automatically assume that the machine is to blame across many, many brands just because that’s the thing that’s broken, not working and it’s causing an inconvenience if not a cost. So the anger gets directed towards the people’s who’s name is on the front, irrespective of the actual cause of the problem, which presently we have no clue about. We do however have the presumption of guilt without any evidence to support that conclusion.
I usually gather all the facts I can before apportioning blame.
One such is this, published I think in 2010 or early 2011:
http://www.iseappliances.co.uk/support/ … ality.html
K.
Re: ISE AW23 VERY noisy
Some very interesting and valid points, and a lot of questions answered by the link, thanks.
You are right that regardless of what ‘we’ve’ done with the machine when it stops working the shouting is going to be ‘incorrectly’ aimed at the thing that isn’t working any more…..and it’s its fault that the Lego man has been on another swimming trip, or it’s in fact the machines fault for extracting the underwire out a bra.
The washing mashine in general probably has the hardest life of the household appliances, being abused by owners cramming too much in, adding 43p of loose change and a Lego Man then asking it to spin this all round together with a load of water as fast as the car engine spinning its bits round and all nice and quietly in the kitchen with no routine maintenance, MOT, or annual service.
I guess I’m unfortunately from a generation that can remember my parents ‘whitegoods’ lasting forever, I remember 3 washing machines in 30 years, 2 freezers and they are still on the original oven.
But anyway….the machine has been collected and with a bit of luck will be back washing away next week…..lets hope I get at least another 2 years from it. 🙂Re: ISE AW23 VERY noisy
At least it can be repaired.
Last week I called to two Hotpoint machines, both had failed bearings. One I repaired for under £70 in 45 minutes, the other one was scrap.
One of these machines was 23 years old,the other just 3, I’ll leave you to guess which one was repaired. 😉
In the past few years I have condemned countless, Hotpoint,Indesit, Hoover, Candy, Zanussi, Bosch, Whirlpool, Beko and other machines due to bearing failure in sealed drums. :rolls:
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