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Hi all,,
OK heres the story…
Around 19 Months ago an AEG Lavatherm model 56840L condenser dryer was purchased from a well known supplier of on line appliances who act as suppliers for the big stores and use the store brand as a front window.
The purchaser bought this particular appliance because they perceived that the AEG brand was of higher quality and a premium brand. They were therefore prepared to pay the premium price and expected years of trouble free service. The appliance lives in a clean,two adult home and the machine therefore has performed far fewer duty cycles than would have happened had it lived in a family home.
The manufs warranty was one year.
Anyway the dryer died. Because of the need to have a working dryer quickly, owner phones AEG service line. They say,no warranty and sell her a D&G repair and care policy for £167
Man comes,diagnoses failed pcb control module part no 973916096476056,returns a few days later and fits same. Dryer now works again. Retail cost of part is £149.33 according to AEG website.
AEG of course dont want to know.
Retailer has been approached under SOGA but we have now reached a point where they are refusing to engage further. Next stop,civil courts…how/where can i get an expert opinion?
It seems to me that i could continue and insist that it was reasonable,given the cost and brand,that the appliance should last for longer than 19 months..
Any thoughts please??
Re: Help please AEG Lavatherm 56840L >Expensive/failed early
surely you already have your expert opinion in the form of the AEG engineer who repaired your appliance. you will probably have difficulty in getting a professional to give you a report after the fact as he will only have your word for the facts
it is my opinion you should have approached the retailer first before repair completion stating appliance was not of merchantable quality and not fit for purpose
I would contact citizens advice for the best way forward if there is one
unless another forum member has another idea
Dave
Re: Help please AEG Lavatherm 56840L >Expensive/failed early
Yes we have the repair reports although they simply state the fault i.e faulty pcb control module which isnt quite the same as saying that it could be expected to have lasted longer. I agree that retailer should have been approached before a repair was affected but purchaser didnt do that.
Re: Help please AEG Lavatherm 56840L >Expensive/failed early
from what i beleive the level of proof needed is not as great if the appliance is under 2 years old
from the legal point of veiw most things legal are based on what the reasonable man/woman would expect and in this case you would expect the applaince to last longer than this
you could approach AEG and ask them how long they design their appliance to last under average condtions
Dave
Re: Help please AEG Lavatherm 56840L >Expensive/failed early
Hi
This very subject was covered on Daily Watchdog this morning about faulty appliances approx twenty minutes in.
Also a good read is our advice section here article 2 is a good start.
HTH 🙂Don
Re: Help please AEG Lavatherm 56840L >Expensive/failed early
electrofix wrote:from what i beleive the level of proof needed is not as great if the appliance is under 2 years old
from the legal point of veiw most things legal are based on what the reasonable man/woman would expect and in this case you would expect the applaince to last longer than this
you could approach AEG and ask them how long they design their appliance to last under average condtions
Dave
Hi Dave,,,Yes i keep being told that i need an expert opinion but when i read SOGA it doesnt say that. It applies the test of reasonableness given quality and price paid. Now IMHO AEG electrolux purchased the AEG brand as a way of setting its products aside from the rest. That is to say AEG is perceived to be a premium brand with overtures of fine German design and engineering. It even says as much on the AEG website. Whilst appreciating that there is no remedy with AEG, i did send a factual statement to them initially and their reply was to say the least curt and somewhat dismissive. In one bit they commented about the research and development and quality which goes into their appliances whilst further on they said well its just unfortunate and we are having nothing to do with it.
Leaving that aside, i think that a reasonable person would expect an AEG premium appliance to last much longer,i’d say at least 5 years,,especially given its low cycle count in a two adult home.
That aside there is still the slight problem of having had it repaired though of course it may arguably be cheaper to have it repaired than to insist that the retailer replaces the whole of the faulty appliance.
Re: Help please AEG Lavatherm 56840L >Expensive/failed early
What’s in a name here. May just surprise you.
Don
Re: Help please AEG Lavatherm 56840L >Expensive/failed early
UPDATE..
I had interactions re this issue with both Electrolux and the retailers.I asppreciate that Electrolux had no obligation to get involved however i do have to say that their response was both arrogant and dismissive.
eventually I cut a deal with the retailer and got a contribution towards repair which i am happy with.
I have vowed never to buy an electrolux group appliance again.Case closed.
Re: Help please AEG Lavatherm 56840L >Expensive/failed early
Well here we are again. Turned on to dry my washing and its dead. Live into control module and dead display . This machine is only 7 years old and is lightly used as only two adults in house. I notice that a company up in Workington does mail order pcb repairs for this unit which leads me to think that
a) Its a common problem
b) Its probably only one component on the pcb that fails.I am not about to buy a new pcb so it looks like it could be junk unless i can discover the mystery failing component as im quite nifty with a soldering iron.
Am i asking too much to get 7 years out of such a machine?
AEG (Electrolux in disguise) ? Junk
PS Please can anyone recommend a decent machine thats uncomplicated and that will last a reasonable time ?
Re: Help please AEG Lavatherm 56840L >Expensive/failed early
most likely component is the power supply chip on the main pcb
anything else and it may not be repairable
Dave
Re: Help please AEG Lavatherm 56840L >Expensive/failed early
Ref AEG t/dryer
a) Its a common problem.
Yesb) Its probably only one component on the pcb that fails.
Sometimes 2Am i asking too much to get 7 years out of such a machine?
In a `new and improved` 21st Century where everything fails prematurely I`m not at all surprised, you might even be lucky at 7 years!!.AEG (Electrolux in disguise) ? Junk.
Yes, as is Zanussi too and yes.PS Please can anyone recommend a decent machine that`s uncomplicated and that will last a reasonable time ?
As strange as it may seem the only tumble dryer that is simple with almost no electronics is a White knight vented tumble dryer circ £150, spares should you need them are reasonable should you know the right suppliers, the 2inch by 2 inch pcb seldom fails and is cheap enough. Bosch used to use this make rebadged ( and were charging about 40{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} more for the spares too! ). Everything else in my experience is either complicated, horrendously complicated, expensive or a mixture of all 3 in various measures e.g those dreadful heat pump tumble dryers. Pcb failure on appliances is pretty common across the board as are electronic sensor problems it is just more common on some than on others, some Bosch models suffer from pcb failure and sensor faults the pcb can be £260 for a tumble dryer, the front sensor only comes with the front drum support, over 110 quid, I ask you, it`s pathetic and a rip off. Miele mechanically are very good electronically complex and very expensive with it and even worse when they fail too.
I can`t pin point any other brand that I would recommend other than a simple white knight- the basic design is 40 years old, some I work on are over 20 years old. Are they energy inefficient by modern standards of delusions? Probably yes…..so what and who cares so long as it lasts, the of extra power used is peanuts over a year. This industry, as well as practically all others, bases nearly everything on consumer £ savings because it is etched and force feed to an eager public i.e. something for nothing is always appealing, but most of time it is a tissue of lies or at best based on manipulated data based on half truths, its just like the diamond trade; it`s all common knowledge if you look for it. Wish I could be a bit more up-beat, sorry!Re: Help please AEG Lavatherm 56840L >Expensive/failed early
Thanks for all the feedback,,pcb boxed up and ready to go ! Probably worth a gamble.
Re: Help please AEG Lavatherm 56840L >Expensive/failed early
24 hour turnaround, the pcb is back in my hands and now in the drier and it lives again. LNK304GN IC replaced. Its on the back of the pcb almost back to back with the big blue selector switch, see data below.
I’m guessing this is what also failed on the first pcb but the reapir guys obviously don’t do component level repairs.
A fairly pricey machine could have been junk twice for the price of a £2 component.
I guess its an everyday story of modern domestic appliances.
Hopefully it will give a few extra years service.
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