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I have 2 questions, as per the subject title:
1. On the ISE website I cannot find the location where I can download a spare manual anywhere, nor any other technical information (beyond fairly general stuff).
It may just be that I’ve overlooked something very obvious, but does anyone have a useful link for me? It’s the ISE AW23.2. The information I need is whether it is possible to get a cold wash. I’ve searched this forum and found that all the rinses are cold, which is helpful. Does anyone know what temperature the supershort/quick refresh wash runs on?
Background info:
The reason I want this is information is because our machine has now shrunk numerous woollen items on its 30C woollens programme. We have gone from assumng we have mistakenly used the incorrect programme, to blaming the other person for using the incorrect programme, etc. It is an intermittent fault, but has now been closely monitored and jumpers which have been washed many times before without shrinking have been miraculously shrunk to 5-yr old size on the woollen programme.
I cannot begin to explain how angry and upset I am about this: they are mostly impossible to replace and if replaced by another item usually very expensive to buy. I tend to buy these high-end items second-hand and am very careful with them. It has ruined hundreds of pounds’ worth of stuff which I cannot afford to replace.The machine is now out of warranty, but has been a bit of a ‘Friday afternoon’ model all along. As advised by a local repairer an intermittent fault is difficult to diagnose and therefore expensive.
I’m going to handwash my woollens from now instead, but it would save a lot of hard work if at least the rinsing and spinning was on cold.Many thanks.
Re: ISE AW23 – how to get cold wash, and spare manual
I don’t have a link for the manual to hand but if you drop an email to service@iseappliances.co.uk they should be able to send you one at the start of the week.
As to the shrinking, the one thing people very, very often overlook when washing wool or items that are a wool mix is that the detergent used can do that easily in one wash, it may well not be a fault. It’s a really easy mistake to make, especially when people aren’t aware of it and you would see exactly what you describe above, more here…
http://www.ukwhitegoods.co.uk/help/stai … ments.html
HTH
K.
Re: ISE AW23 – how to get cold wash, and spare manual
Thank you for the reply: I will look into that.
The link about the felting and shrinkage doesn’t really explain why it’s the detergent which is at fault, though. Most people I know don’t buy a separate woollens detergent, and it’s a long time since I’ve seen Dreft in a shop/supermarket.
I’m happy to give it a try – a little worried, has to be said: which jumpers am I willing to potentially sacrifice if you’re just one of those people who is unwilling to admit it’s ever ever the machine at fault…just operator error 😉
Re: ISE AW23 – how to get cold wash, and spare manual
If you use a detergent that’s wrong, especially those with enzymes in them, then the structure of the wool is degraded and looks as if it has shrunk when it’s actually the fabric that’s being destroyed.
If you have a look at the care labels on wool garments, cashmere, silk and many other delicate fabrics the instructions not only for any wash cycle but the detergents used are very explicit and normally warn that, if you don’t do it right, you will cause irreparable harm to the garment.
Wool can even be damaged by using too much detergent as well as the water too warm, using alkaline solutions on them or alkaline containing detergent. Hence the need to pay careful attention to the care instructions.
Even some of the modern mixed stuff used in designer clothing is a nightmare to wash. Dye transfer a big problem with some of those.
With all that sort of stuff the correct wash cycle and detergent is absolutely imperative.
Thing is, no washing machine on the planet can sort all that out automaagically sadly, it just does what you tell it to do (usually).
More here from Persil…
http://www.persil.co.uk/laundry-tips/knitwear-–-woollens-and-acrylic/
Put it this way, out of 100 reports of damaged clothing from a washing machine you’d be lucky if one or two cases the washing machine was to blame.
The reason I know, a very expensive lesson involving a rather lovely pure wool Ralph Lauren jumper of mine that I loved but, after I messed it up, was only suitable to fit Action Man. 🙁
As an aside, the instructions for the AW23 are downloadable now at the bottom of this page…
http://iseappliances.co.uk/support/owne … chine.html
K.
Re: ISE AW23 – how to get cold wash, and spare manual
Thanks for taking the time to reply again.
Dreft now acquired and will be put through its paces with sample (sacrificial) jumpers. If you don’t hear from me again, assume it’s good news 😉
Have also downloaded the manual, many thanks for arranging that too.
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