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Our Candy GO F462-80 washing machine stopped heating the water one day out of it’s guarantee, and no sympathy from Candy. That was about a year ago. My wife has started complaining about the cold wash, so I’m finally having a look at it.
I thought that this could be either the element or temperature sensor which has failed. I checked the element, and this measures 27 Ohms, which seems about right (2kW).
Above the element, is a small white device which fits into the element area. There are two thin white wires which plug into the device. I assume this is the temperature sensor. This measure 25 kOhms. I have no idea if this is good or bad. Can anyone confirm that this is the temperature sensor, and whether the reading is good or bad ?I have read the thread “Overheating Candy GO F462-80”, and there are similarities to my situation.
I see a reference to the “Service Manual”, but I haven’t been able to find on which I can download. (My browser apparently won’t let me download from elektrotanya.) Can someone send me a link to the service manual, please ?I have seen the advice, “take the knob off and spray the selector with switch cleaner”. I have done this, so will have to wait and see if this resolves the problem, but I have my doubts. Behind the knob, there is a protective piece of thickish clear cellophane, with a small hole for the knob to go through. I couldn’t see the switch contacts, but sprayed anyway, and rotated the knob a couple of times in each direction.
If this doesn’t work, how do I get to the back of the switch for a decent spray on the contacts ?
I have seen reference to “thermostat” and “temperature sensor”. I presume they are one and the same. Can someone please confirm this ?
I have just seen this post:
http://www.ukwhitegoods.co.uk/help/faul … codes.htmlI’m going to print it out, and read it through a few times before I try the diagnostics.
In the meantime, any advice would be appreciated.
ThanksRe: Candy GO F462-80 Cold Wash Only
Hi: The 27R would be about right for the element reading, the reading for the temp sensor is probably right but would depend on the temperature you tested it at.
As for the Service manual i’m afraid your out of luck, we don’t give out service manuals it’s part of the Forum rules. Unfortunately even if you could get hold of the manual it wouldn’t tell you that much anyway, they tend to have very little of any use in them nowadays. Don’t waste your time trying to spray the switch contacts, you may well do more harm than good & depending on the cleaner you use could actually end up causing a fire. Try tracing the wiring from the Heater back to the control PCB & checking for burnt connections / Dry joints, unfortunately you may well find that the Triac or Relay that feeds power to the Heater is blown.Please Remember: Power off & plug out 1st.
Re: Candy GO F462-80 Cold Wash Only
Thanks Specialist01269.
Temperature of the temperature sensor would have been room temperature between washes, without water.
How do I get in to check the wiring, relays, etc., behind the control panel ?
Cheers.Re: Candy GO F462-80 Cold Wash Only
Hi: Can’t remember exactly on this machine but normally removing the back & top will allow access to most parts, if you follow the heater wiring it will lead you to the control module on your machine. Easiest way to check the wiring is to find the Heater plug on the module & with the plug removed check the resistance across the heater wires in the plug, for good wiring the resistance should be within a couple of ohms of the reading you took across the heater. You can check the Thermistor wiring in the same way, when removing the plugs make sure you either mark them before removing or take a good photo of them with a Digital camera.
Re: Candy GO F462-80 Cbld Wash Only
welcome to candy world.. if the readings are right, ur pcb has failed
candy will only want to make money out of it.. send an engineer out to try and sell something else, and fit a pcb on it, try and sell u some cleaner,
candy care nothing except for the money
pathetic, selfish company with no morals or scruples
u reading this mr parsons?
Re: Candy GO F462-80 Cbld Wash Only
helo_75 wrote:welcome to candy world.. if the readings are right, ur pcb has failed
candy will only want to make money out of it.. send an engineer out to try and sell something else, and fit a pcb on it, try and sell u some cleaner,
candy care nothing except for the money
pathetic, selfish company with no morals or scruples
u reading this mr parsons?
Agreed to a point. I think it’s unfair to say they have no morals or scruples but it does seem to be about more and more profit with less concern on the actual repairs. 😥
Re: Candy GO F462-80 Cold Wash Only
having suffered them for a year, i KNOW what theyre about.. which is why im not there now
Re: Candy GO F462-80 Cold Wash Only
Hi Crowdog: helo certainly knows this company, how they work & how they do things. Quite possibly better than anyone else on the site.
Re: Candy GO F462-80 Cold Wash Only
Specialist01269 wrote:Hi Crowdog: helo certainly knows this company, how they work & how they do things. Quite possibly better than anyone else on the site.
I’m sure he knows the company but so do I and I’d dare say better than you’d imagine.
It’s unfortunate that all he has are bad memories but with a company as large as Hoover Candy, there will always be good and bad management. Maybe if he’d been in a different area under a different manager his outlook would have been different.
While I agree that money seems to be a huge focus for them, they are trying to give engineers a better working environment with some of the things being put in place (partially fueled by the increase in revenue from consumable sales).
It’s a shame that bad managers lead to engineers voicing their opinions on sites like this while the good ones go unnoticed.
I’m sorry for his experience but, while I wouldn’t say that the engineers are all happy, certainly they all don’t share the entirely negative feelings expressed.
The grass is always greener and there are companies far worse.Re: Candy GO F462-80 Cold Wash Only
My apologies for not replying sooner; been out of town. After having made the measurements described above, and spraying the switch in a very limited way, I asked my wife to check the temperature of the next wash. Would you believe it ? A hot wash ! I don’t know what fixed it, but I’m inclined to think it was the unplugging/plugging of the temperature sensor connector, rather than the spraying of the switch. Who knows ? If it happens again, I’ll try the connector again, and see what happens.
Thanks for your advice and encouragement Specialist01269. Sadly, the other contributors seemed to get engrossed in their own hangups.
Cheers.Re: Candy GO F462-80 Cold Wash Only
despite what u think, my initial post was correct… the spraying of the switch cured ur problem.. the temp sensor would give an e05 code, faulty heater e16
Re: Candy GO F462-80 Cold Wash Only
Hi Snappa: Your more than welcome, glad you got it sorted mate. These women can get a bit testy when their washing machines go on the blink, I know my missus does :lol:.
AndyRe: Candy GO F462-80 Cold Wash Only
Hi Snappa,
Sorry my posts fell short of help or advice.
Helo is right about e5 relating to the ntc or temperature sensor but the e16 fault relates to a short circuit heater and as such the programme would usually abort during the wash phase at which point a light would flash 16 times to indicate the error. An open circuit heater is e14 and that would allow the cycle to finish, albeit with no heat and at the end the light would flash 14 times.
Did you see a light on the front flashing?
If you have any future issues you can pm me and I’ll gladly offer you some advice.
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