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Well I tried to do my bit for the enviroment and got suckered in by ISE’s marketing as a quality, affordable to repair in the rare case of breakage washing machine but looking into it a little deeper now I have an AW23 that I’m going to enjoy seeing going to landfill.
Ok, I could have paid that little bit more for the extended warrenty but I took the risk and I’ve lost, a few months ago the bearings failed taking with them a few other compoents, £160 later and it lasts a whole 4 months before grinding to a halt with a nasty burning smell.
The current error code (E22) is pointing to a short circit in the motor but the way the drum spins with a nasty grinding noise it doesn’t look or sound good and you can be sure when I phone the authorised repairer on Monday it’ll have nothing to do with the work they did, so Currys here I come for your cheapest pile of sub £200 Chinesse pig iron, if it last longer than a year it’ll be better value than the pile of ISE rubbish. :rolls:Re: Feel very let down by ISE
I think the above remarks are totally unjust with regard to ISE, you were given the opportunity to take out the extended cover and You chose not to do so. The guarantee that ISE subsequently gave you was honoured fully.
Having said that you paid someone £160 to repair your machine and this is where you should be directing your complaint not at the ISE brand. However, you also have to shoulder some of the blame, in the 25 years that I have been in this trade, (and bearing (no pun) in mind that you have already experienced a bearing failure) I have never had a washing machines bearings fail without the customer noting that the thing has become noisy. If you chose to ignore this I would suggest that part of the responsibility rests firmly at your doorstep.
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