LG direct drive F1247TD

Re: LG direct drive F1247TD

Mine does that once the wash water is up to temperature and the recirculating pump clicks in. The buzz comes from the plastic plinth at the front (which a gently kick resolves), although the pump itself is a bit rattly on hot washes. Mine isn’t exactly the same model though. I did wonder about LG’s “warranty” which is, based on your experience, outrageous bordering on criminal.

Re: LG direct drive F1247TD

Every warranty has limitations.

The question is, can you live with the limitations?

Or, did you check what the limitations were or assume things that perhaps were not as you may have thought?

The 10 year warranty on LG direct drive washing machines, from what I can see, covers only the rotor and/or stator that drives the drum. It does not cover any other component at all and, crucially, it doesn’t cover the labour costs.

You see the same on the likes of Hotpoint, CDA and Hoover among others that give a 5 year warranty but, the don’t cover the labour costs.

But, to get the “free” parts you have to use the company’s own service at whatever cost they deem fit.

From the company’s point of view, this is reasonable as otherwise, how would they know what they are being told or, what cost is being attributed to them, is actually correct?

If you read what LG say, they make it clear that…

The Direct Drive machines have a ten year warranty on the motor.

That’s it.

They’re not really welching on the deal at all, merely doing what they said they would. If the motor proves to be faulty, they’ll replace or repair it FOC. They just won’t do anything other than that but, they never said that they would. Nor do they say that they’d pony up for the labour cost to carry out that work.

You can get any service you want, any warranty you like but, there will be an appropriate cost attached to that.

I recently had a chat with someone in the car industry and it came about in conversation that Kia was discussed. He said that it was great this seven year warranty, until you sat down, read the terms and discovered what wasn’t covered. That would be the vast bulk of things that are liable to go wrong. The things that aren’t likely to go wrong, well, they’d be covered by the warranty.

Then promptly pointed out that a good number of people assumed that everything was covered and that this view was not correct.

I’ve seen little evidence of people questioning that but with appliances it’s somehow different? I don’t get that at all given the exact same legislation governs both.

Which begs the question, is that the company’s problem for not being generous or, is it the owner’s problem for not reading the conditions under which that warranty was issued or offered?

If you dig a bit you’ll see that even global corporations like LG just don’t have bucket loads of cash to throw at resolving such problems as demonstrated here:

http://www.ukwhitegoods.co.uk/help/buyi … kdown.html

The fact is, the party in the sale of virtually any appliance that makes the most money is HMRC. The cost to replace that motor, including the labour, is more than LG probably earned selling it in the first place. And, HMRC are getting a slice of that action too.

I’m not defending LG at all here as there is no love lost between myself and LG I can assure you, but I am politely asking for the application of common sense based on evidence before they get hung, drawn and quartered.

That said, if this is the system employed, it’d probably be better not to offer a warranty like this and save the confusion in the first place.

But, marketing guys… spin… make people buy…

K.