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Hi Folks
My ISE AW23 failed due to a sheared bolt holding the weight onto the drum. I wasn’t that impressed with the quality so am going to buy a new machine rather than pay £340 for a repair.
Bit gutted that the ISE only lasted just over 3 years. Ideally I am looking for a machine that will last at least 5, so thought about getting one with a 5 year parts and labour warranty.
Both of these Siemens do. First of all
And this one WM14E460GB a bit cheaper at John Lewis is a bit more budget friendly:
Is it a reliable brand? Anyone serviced these machines and know if they are easy to repair, with accessible parts? Anybody got any info on how and where they are manufactured? I really much prefer to repair if at all possible. I’m not interested in any of that sealed drum shenanigans.
Thanks for any advice 🙂
Re: Siemens WM14Q390GB, or WM14E460GB
Forgot to say I was attracted to the WM14Q390GB because it is has a best buy from an ahem, popular consumer magazine.
Re: Siemens WM14Q390GB, or WM14E460GB
£340 to repair a loose weight, I don’t believe it???
The drum front complete with all the weights is not expensive and only takes 45 minutes to fit at the most. 😕
Re: Siemens WM14Q390GB, or WM14E460GB
Hi Iadom
Thanks for ur reply.
This is what we know from the repair tech: the bolt sheared off and the weight is now just spinning loose. The thread through to the drum is broken. Said that the whole drum would have to be replaced, which would cost £120 labour and £150 for the new drum plus VAT.
Do you think that sounds too much? Don’t suppose replacing the drum is a good option for DIYers, LOL.
Anyone got any thoughts about Siemens?
Cheers, Lara
Re: Siemens WM14Q390GB, or WM14E460GB
I have only ever seen the front weights break off on these, a relatively simple and easy repair and not expensive. I have never priced up an outer drum but I would be surprised if it was that price.
All Siemens machines are quite decent.
EDIT. Just checked, the drum rear half is only £33 and the drum front is £18.
Was it an authorised ISE agent that gave you that quote?
Re: Siemens WM14Q390GB, or WM14E460GB
Wow, if those are the prices that’s a hell of a mark up.
We got the details of the company direct from ISE, so not sure if that makes them authorised?
What would you advise to do? Maybe get an unauthorised repair person to come and have a look? We have already spent £60 plus VAT on the first call out so I’m a bit worried about throwing good money after bad. But if the machine could be repaired it would be great.
Re: Siemens WM14Q390GB, or WM14E460GB
Is there any chance of us changing the drum ourselves or is that madness? Be willing to take a punt on the parts if they are coming in around £50.
Re: Siemens WM14Q390GB, or WM14E460GB
I have no idea of your skill levels so difficult to advise. Have you actually seen the broken bolt and loose concrete weight?
Is it on the front of the drum?
Re: Siemens WM14Q390GB, or WM14E460GB
The only reason to order up an outer tank complete, that makes sense to me, is if it needed an inner drum and bearings due to a bearing collapse and that you only really get when the machines are well used or regularly overloaded. It is rare that many parts are required, it can and does happen but very rarely and always for a reason.
Even then the outer tank is rarely required as you can remove and replace the bearings alone without having to replace the whole tank.
Jim is correct though if the front weight goes it needs a £10 weight maybe, a couple of £2 bolts and at worst the drum front.
If your machine is in a heavy use situation though I’d probably think on a better machine than the price range that you’re looking at. Longevity is based on use and what the machine is rated for and, if that is the case then, possibly, the AW23 wasn’t the right machine for you.
There’s a whole bunch of info here on that if you want it…
http://www.ukwhitegoods.co.uk/help/buyi … e-use.html
HTH
K.
Re: Siemens WM14Q390GB, or WM14E460GB
Hi iadom,
Husband here, lara’s out to work atm so i can supply some more info. I have the sheared off end of broken bolt here, and the the engineer showed me a picture of the damage around the thread where the bolt goes but showed no evidence of damage to the rest of the drum.
It is the bottom of three bolts holding the counterweight to the left front of the drum casing. He mentioned we should be able to get just the front part but he would need to check – his boss phoned me back later to say it requires an entire new drum casing and needs to be taken to the workshop to repair.
I’ve spoken to the repair company again to try and get to the bottom of this, and he’s reiterated that the thread that the bolt fixes into has been damaged leaving too big a hole for a new bolt to go in. Which requires a new tank which he insists is £160+vat. I’ve asked for the exact name of the part he wishes to replace as he says it’s different from the front drum part!? confused.
Kwatt – thanks for the extra info about reasons for replacing the complete tank. This whole things sounds a bit suspicious now. We only have light use of the machine, usually 2, max 3 times a week. I realise the AW23 has a shorter lifecycle (2-2500 cycles if i remember) than some heavy duty machines but we thought with our light usage we might at least get to 5 years with it.
Thanks for all the advice guys, really appreciated.
I think you’ve answered already in a way but just to clarify the crus of the issue- I can’t ascertain which part of the tank this bolt gets attached to without taking the whole machine apart. Does the counterweight just bolt onto the front part of the casing? or does it pass through into another part of the tank?
Many Thanks,
Paul
Re: Siemens WM14Q390GB, or WM14E460GB
Hi Paul,
It is just fixed to the drum front panel, it doesn’t affect the rest of the tank.
I’ve attached the parts blowout so that you can see what I mean.
Item No. 1181 and 1182 are the weights with 1168 being the drum front.
K.
Re: Siemens WM14Q390GB, or WM14E460GB
If the concrete weight is not broken then it would just need the drum front, a fairly easy repair done from the front just by removing the front panel and console.
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