Faulty Samsung RL41WGTB. Freezer working but fridge not

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Viewing 11 posts - 1 through 11 (of 11 total)
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  • October 10, 2013 at 5:40 pm #77554
    ado
    Participant

    Hi

    I have a samsung RL41WGTB that 2 days ago developed a fault. The bottom Freezer seems to be fine, if anything its even colder than it possible should be. The fridge on top is not working. Its no longer cooling and the temp is a constant 18 degrees. There does not seem to be any cool air going into it.

    I checked the compressor and its hot and seems to be working. The bottom of the freezer is covered in Thick clearish Ice, so much so that the bottom drawer is stuck solid to the freezer. So I decided to defrost it overnight to see if it makes an difference. Any one have any other ideas or had a similar issue.

    Thanks for any help
    Adrian

    October 10, 2013 at 5:51 pm #402583
    admin
    Keymaster

    Re: Faulty Samsung RL41WGTB. Freezer working but fridge not

    Hi

    Switch the whole appliance off and leave both doors open for 36hrs. you will need plenty of towels on the floor.

    At the rear of the fridge freezer remove the metal plate (if there is one) and just above the compressor (black round thing) there is a tray that holds the water until it evaporates, Just above that there is a piece of rubber tubing about 2″-3″ attached to a plastic tube that comes out the bottom of the freezer.. PULL this off and throw away. switch back on and you’ll find it working correctly.

    Bryan

    October 11, 2013 at 9:21 am #402584
    ado
    Participant

    Re: Faulty Samsung RL41WGTB. Freezer working but fridge not

    Hi Bryan

    Thanks very much for your help. I have done what you recommended and defrosted. Afterwards the black tray in the back was full of water which I emptied. There was water dripping out of the black tubing. This tubing did not come off easily it looks like it needs to be cut off, so I left it for now. Can you have a look at the image and confirm that this is the tubing that needs to come out. Why was this causing the problems.

    Thanks again for your help
    Adrian

    October 11, 2013 at 10:20 am #402585
    admin
    Keymaster

    Re: Faulty Samsung RL41WGTB. Freezer working but fridge not

    Hi

    Yes the black rubber top dead centre of the picture. it gets sticky after years of heat and stops the water running away.

    Bryan

    October 11, 2013 at 10:52 am #402586
    ado
    Participant

    Re: Faulty Samsung RL41WGTB. Freezer working but fridge not

    Thanks again Bryan. I can confirm the fridge is working again. Thanks for your help.

    Adrian

    April 23, 2014 at 7:05 am #402587
    enyapneb
    Participant

    Re: Faulty Samsung RL41WGTB. Freezer working but fridge not

    Hi Adrian,

    Thanks for the detailed reply. Ive got the same FF – had the compressor replaced a few years ago but found the comment about the black rubber tubing interesting.

    Im not in trade, but if the black tubing does cause issues I was thinking of removing it also (thoughts?)

    I guess Samsung place it round to protect the pipe from being submerged in the water? if it gets too high – would I be correct on this?

    Thx
    Ben

    June 11, 2014 at 7:21 pm #402588
    fee3080
    Participant

    Re: Faulty Samsung RL41WGTB. Freezer working but fridge not

    Bryan

    You are an absolute godsend. I was so concerned that I would have to fork out for another fridge/freezer but thanks to your accurate and detailed information, my problem has now been fixed.

    Adrian, thanks to you also for the pic I would never had located the tube thing without your help.

    Regards

    Fiona

    October 26, 2017 at 11:25 am #402589
    Zestyi
    Participant

    Re: Faulty Samsung RL41WGTB. Freezer working but fridge not

    Hi, I have the same problem. Freezer works fine and the fridge is cold but not as cold as it should be. Is defrosting the fridge a necessary step as I would lose the food ok the freezer as well as the fridge? Or can it be done without defrosting? Thanks

    October 28, 2017 at 8:57 am #402590
    Zestyi
    Participant

    Re: Faulty Samsung RL41WGTB. Freezer working but fridge not

    I did what was said and defrosted it for Luke 10hra and didn’t work but when I did it for the full 36hrs it is now working, your a life saver mate even tho you probs won’t see the post, am very great full

    April 20, 2018 at 12:26 am #402591
    NickRno77
    Participant

    Re: Faulty Samsung RL41WGTB. Freezer working but fridge not

    Hi,

    I have a friend with the exact same problem, I took the metal cover off the back which revealed the tray and black tubing. The tray was completely dry. There was no rubber tubing covering the black plastic tube. Would this be because Samsung shipped with rubber tube or maybe someone has already removed rubber tube?

    When she first got the problem she defrosted the FF for 24 hours, she did say there was a big build up of ice in the freezer. Ive asked her to turn off for 36 hours as instructed in the post.

    Do you think turning the FF off for 36 hours will reset everything and problem will be solved ?

    If this does not work is there anything else that can be done before getting an engineer out?

    Thanks

    April 24, 2018 at 2:47 pm #402592
    NickRno77
    Participant

    Re: Faulty Samsung RL41WGTB. Freezer working but fridge not

    NickRno77 wrote:Hi,

    I have a friend with the exact same problem, I took the metal cover off the back which revealed the tray and black tubing. The tray was completely dry. There was no rubber tubing covering the black plastic tube. Would this be because Samsung shipped with rubber tube or maybe someone has already removed rubber tube?

    When she first got the problem she defrosted the FF for 24 hours, she did say there was a big build up of ice in the freezer. Ive asked her to turn off for 36 hours as instructed in the post.

    Do you think turning the FF off for 36 hours will reset everything and problem will be solved ?

    If this does not work is there anything else that can be done before getting an engineer out?

    Thanks

    FYI turning the Fridge Freezer off has resolved problem with Fridge not functioning. I can only think some of the pipes were frozen solid which was stopping the fridge from working so I presume turning off for an extended period (36 hours) did the job.

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