New simple, top notch washing machine

Re: New simple, top notch washing machine

dkl1971 wrote:Considering the ISE (ok they are a bit more) but would like to know more about Gorenje.

Both are produced from the same factory in Slovenia.

Re: New simple, top notch washing machine

Martin wrote:Both are produced from the same factory in Slovenia.

Incorrect.

Same place, different lines totally.

K.

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Re: New simple, top notch washing machine

dkl1971 wrote:Interesting, thanks.
Same parts do you think?
5 yr guarantee (Gorenje) is a nice touch at present.

Retail on the Gorenje is circa £450, 5 year guarantee with a lifespan of 6-8 years.

On the other hand the ISE W256 retails at £899, has a 10 year guarantee with a lifespan of 15-20 years.

If I were in the market for a new washer I’d be looking right here 😉

Don

Re: New simple, top notch washing machine

There’s an old saying, you can’t please all the people… 😉

There are a few people that are unhappy, yes there are. Out of those there are perhaps one or two that maybe have a justifiable gripe depending on your point of view and then there are a few that both they and we have had hassles with the insurer used until 2010.

The issues that we see and, we’re very open about it, tend to be centred around what people think should be covered and what actually is covered. What is covered by the warranty is mechanical or electrical failure and the warranty T&Cs are very clear about it as I am also trying to be here.

What it doesn’t cover is people overloading machines and wrecking them, using mad detergents that don’t work well or over foam, people blocking the machines up with whatever that shouldn’t be in there in the first place such as coins, nails, screws, kids toys and so on. I’m sure you get the idea and that a lot of “faults” aren’t really what they may be purported to be.

There have been a few people that, haven’t read the warranty conditions and appear to have assumed that it covered almost everything from nothing at all wrong to the machines being utterly trashed by misuse in commercial use mainly.

Then, in order to punish, they publish whatever on the interweb and there’s not a thing that we can do.

If we reply and tell the truth or the other side of the story, we look spiteful.

If we say nothing then those “reviews” are out there unchecked and it puts people off ISE.

If you look carefully though you will see that most are copy/paste jobs often posted on any site possible but, interestingly, not on here where people that know the machines and likely the circumstances are.

Probably most brands suffer from the same, like Samsung on Which?, Miele on a number of threads online and so on. Often centred around the same kind of things.

What I will say is that we have done as much as we can and always will for anyone with any issue offering as much support as possible. What we can’t do is cover for every single eventuality and, from a personal perspective, I’d think that an unreasonable expectation of any warranty.

I do understand that the answer may not be all sweetness and light but, it is an honest answer and I hope clear enough.

K.

Re: New simple, top notch washing machine

No problem.

Insurance stuff is here, published last year…

http://iseappliances.co.uk/index.php/ab … -statement

But we stopped that in September of 2010 if I recall.

Warranty T&Cs are here…

http://iseappliances.co.uk/index.php/su … ntee-terms

We’ve tried to be as plain speaking and straight as humanly possible.

K.