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I don’t know who has or hasn’t seen this as yet but it was on the newsletter and I am trying to reach as many people as I can from two groups. Actual repairers or engineers and companies that give them work or, are just involved with service in general.
I assume that many will think, “What’s in it for me?”, I’ll explain.
I hear stuff from both sides (among others) some of the comments are valid, some aren’t. I hear gripes from engineers about this and that and, to be blunt, the most vocal tend to get more say, it’s just the way it is. From clients you hear gripes but often not much beyond that.
That means that often opinion can get somewhat skewed. All ways.
In a bid to get a bit more clarity, I came up with the plan for these surveys to get a better idea of the general opinions of people in the trade and, to allow those views to be made clearer.
The purpose being to let clients see what concerns the engineers (both for warranty work and outside of it) and for engineers to be able to better understand what the clients need. Pretty simple really you would think.
Working with Lawrence and the others on the WTA we came up with the two surveys to try to do that.
Now, here’s the thing, if people don’t cast their vote as it were, then it is all too possible that we get an inaccurate picture. You may think, well tough and that’s fine but it could mean that we would be asking the engineers to look at the wrong things, the stuff that clients don’t really care about or, vice versa and asking manufacturers etc to look at addressing things that might not be right.
That’s why, the more information that we have, the more accurate this will be.
It doesn’t matter if you only do six calls a week or, you only answer the phones at XXX brand or work provider, it is YOUR opinion that we’re after, nothing more. We don’t care who you are or give a jot what your position is as this is all about trade opinion and perception.
What I can say is this, so far we’ve been surprised by some of the responses never mind anyone else and, if it’s correct, some people have been barking up a few trees incorrectly.
So please, take a few minutes and take part, the full news article is here:
http://www.ukwhitegoods.co.uk/appliance … urvey.html
Thank you.
K.
Re: The Trade Survey
I did the survey but not sure if it completed. It went off rather quickly at the end so not sure if it got submitted.
Jim.
Re: The Trade Survey
Like I said, some interesting numbers that should quash a few misconceptions and provoke some thought, perhaps even debate…
K.
Re: The Trade Survey
kwatt wrote:perhaps even debate…
Perhaps so…..
Question 30 : Do you feel that holding a formal qualification would make the services you provide better?
This question alone would warrant several variant answers beyond a simple yes, no, probably not or don’t no answer. A formal qualification implies the holder has attained a set standard of education/application to be qualified for certain specific tasks. As distinct from someone who hasn’t would therefore place that individual at an advantage in order to obtain authorisation to carry out specific duties/tasks. Provided of course that that qualification in law excludes those unqualified. In which case many would answer YES.
If that formal qualification serves only to indicate an education level has been attained yet bears no relation to the services you provide, then it has little commercial worth and the answer would be NO.
If that formal qualification was regarded within the trade as a skillset staffing level requirement then YES might be the answer. Or if it meant the public at large would simply be reassured by such a qualification, much like being allied to a trade association, then PERHAPS could be an option.
Whatever box you tick the questionnaire and I already share the knowing of the outcome of question 30. 😉
Re: The Trade Survey
Hi tried to do it but it seems to want me to register for going to the WTA meeting first have I missed something?
Re: The Trade Survey
Yup, you missed something. 😉
There’s no need to register for the meeting at all.
Try this page…
http://www.ukwhitegoods.co.uk/contact-u … -2014.html
You will need to sign in at the top.
K.
Re: The Trade Survey
For those that thought that this was quite probably a waste of time and, I suspect that there are a few that have, I can assure you that it hasn’t been.
We have enough responses to make it statistically viable and the responses are, well, interesting.
I do applaud some of the honest answers given, even although I’ve no clue who did so.
But, as a part of the meeting next week Lawrence fed this information to someone who wants to help us deal with the issues that we have with customers which elicited the response of, “that’s really interesting, now I need to do more and rethink” although I will admit I may be paraphrasing but, that’s the gist.
This is a person that wants to help you lot deal with mental customers of which there are more than a few these days it would seem. According to the respondents at least.
And, some of the questions, although we haven’t gone into detail to save you a lot of time as well as ourselves, will help when talking to Gas Safe, the HSE, DEFRA and others.
The reason for that is that, we have facts and numbers to back up what we tell people. It’s that simple.
So thanks to those that have taken the trouble and I hope that we can do something with the effort you’ve put in.
K.
Re: The Trade Survey
Hi,
Is there any update on what’s happened with the survey? We like others took time to complete it and since completion, nothing.
What were the results? What’s changed or changing? What is the benefit to us all that filled out the survey?
Can the results be published here? As in the same place that the request for information from us all was made?
Kind Regards.
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Re: The Trade Survey
Should have a question about the lack of simple understanding of their products some manufacturers employees have, bring back the old school store man who knew every part, its bin location, superceded part numbers, and how to make the new part fit by retaining the odd gubbins from the oboslete part, instead all you get is some squeeky 15 year old who sounds like Hannah Montana asking for a PNC number, and does not understand you have a semi professional model imported from the states with no PNC number, end of rant
😕 DevlinRe: The Trade Survey
Here you go… I forgot to publish it and was revising this as we may run another for this year’s conference…
K.
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