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Hi, We seem to have a problem with our ISE 10 1606W machine, trying to start a cycle the washer will fill with water but then doesnt seem to do anything, the drum doesn’t turn but shortly after it drains.
No error codes displayed and we seem to have misplaced the manual!
Does anyone have any suggestions please.Re: ISE 10 1606W Drum not turning
Most of what you should need is here:
http://iseappliances.co.uk/index.php/su … 1606washer
Try a hard reset first.
Does the drum turn by hand okay?
K.
Re: ISE 10 1606W Drum not turning
Thanks Kwatt, I looked there but couldn’t see anything that looked helpful to this, I will try the reset and yes the drum turns fine, quiet, smooth by hand.
Re: ISE 10 1606W Drum not turning
Ok tried to follow the reset instructions on the link, now there are no lights except for a quick flash on pressing the power button !
Re: ISE 10 1606W Drum not turning
So I took your advise and called ISE. Spoke to a very helpful and pleasant lady who checked my details and said she would get a service agent to be in touch.
However that was thursday morning, its now saturday evening and no call.
I don’t have an issue with waiting for an engineer but I do have an issue with it taking so long to have a call back.
This was one of the problems that I asked about when I bought the machine back in 2009.Is it usual to have to wait so long for a reply ?
Re: ISE 10 1606W Drum not turning
It is a bit unusual but, I don’t know anything and would be unable to check until Monday either I’m afraid.
K.
Re: ISE 10 1606W Drum not turning
Thanks for the reply, I was going to try chasing today but been so busy it slipped my mind.
I will see what happens monday.
Thanks.Re: ISE 10 1606W Drum not turning
It’s not unusual Richard. Lots of people online dislike the machine itself (Some do like it but there again, it is a generic factory build machine picked out of a component catalogue and badged as ISE as they do not actually produce anything themselves) but worse still, people seem to HATE the after sales service.
The slightest ‘HINT’ of wrong detergent, over filling, incorrect installation etc etc etc and you’d better get your cheque book out.
As far as not receiving a phone call, that’s because they probably don’t have an engineer in your area and are scrambling around to get one or the engineer they use in your area is just too busy or just too bone idol and cannot pick the phone up.
See other reviews here: http://www.washerhelp.co.uk/forums/topi … -honoured/
Re: ISE 10 1606W Drum not turning
Actually, you are factually wrong. That is of course unless you know the ISE business better than those involved so, either you’re an employee telling lies or merely making unfounded accusations.
If you look yes, you will find a few complaints just as you will about anything but, there aren’t that many at all really once you eliminate the people that copy and paste the same garbage all over the place wherever they can in order to cause malicious harm.
But it’s nice to hear you haven’t got a grudge. :rolls:
K.
Re: ISE 10 1606W Drum not turning
I like the machine, it’s design is very much to my liking, I was a little disappointed when the newer machine changed to look like all the rest but I didn’t get that one.
I also can see the machine is a good one, I have worked on enough machines to know this is different from the run of the mill stuff, and it has performed excellently for 5 years, the one glitch we had was user error.
The company ethos is superb, one of the main reasons for buying it in the first place. 10 years worry free? yes please I’ll have some of that.
Machines break, I accept that, Swedish machines less than most ( I have several good examples!)
Customer service ? I will reserve judgement on that until this problem is resolved whichever way it goes good or bad and I believe that the insurance company will play a big part here.
I expected to have some minor problems with regard to service due to where I live and no dealer in the vacinity.
Of course I have read the other comments/reviews and it does give me cause for concern but I am happy to wait a while and see how it goes.
I would like to know though what the situation with the insurance company is with regard to them refusing claims and or writing off the machine?Re: ISE 10 1606W Drum not turning
Richardhw wrote:Customer service ? I will reserve judgement on that until this problem is resolved whichever way it goes good or bad and I believe that the insurance company will play a big part here.
I have done you a great big favour here as after this exchange of views, you can bet some pennies that you will be treated like a King from Monday onwards so you can come back here and praise. No thanks needed by the way.
Site Admin wrote:This poster has proved to be posting false, misleading and potentially libellous information and does not and never has owned an ISE product. It would appear that this poster has a personal agenda to tarnish the name of ISE and/or UK Whitegoods.
This was exposed by site admin and the remainder of how that came about can be read here if you are inclined.
Our apologies for allowing this spam to exist but in the interest of honesty we felt it best to let it remain even if under tight control.
Re: ISE 10 1606W Drum not turning
The insurance thing is, thankfully, almost a thing of the past.
We try and always have, to do the best by people that we possibly can and I would accept that on occasion that some may feel that isn’t enough. For the vast majority of people however it is and we try to do more than most would.
We do have the odd issue with service as does anyone and in some measure this is often because we can be very selective on who we allow to service ISE. It’s easy to pick up any old repairer, not so easy to find good ones that know what they’re doing. It is also true that there are some we’ve used that we no longer will pass work to, I’ll allow you to work out why.
That means that, irrespective of the actual cause they will normally tell you and not sugar coat it. Most people I find, like I do, prefer the truth even if it can be not what you might want to hear.
But we try to avoid as much as possible by giving as much upfront support in advance, loads of help and advice to avoid silly issues and I think that could well be cause to look at your machine Richard so I wouldn’t worry about it.
Mr White by the way, I can find no record of at all so goodness knows what that’s all about or if said person even owns an ISE. Could just be another false review, possibly a competitor or something, who knows.
K.
Re: ISE 10 1606W Drum not turning
Thanks K. the above is very much how I work myself so good to hear.I have had dealings with local repairers and will not do so again so I know exactly what you mean.
I have found this site to be very helpful and it’s good to find people willing to help these days.Re: ISE 10 1606W Drum not turning
dwhite1 wrote:(Some do like it but there again, it is a generic factory build machine picked out of a component catalogue and badged as ISE as they do not actually produce anything themselves)
There are not many machines that are now made and sold under the parent manufacturers brand.
If you are sourcing from a quality manufacturer where is the problem?
Quality is Qualitydwhite1 wrote:The slightest ‘HINT’ of wrong detergent, over filling, incorrect installation etc etc etc and you’d better get your cheque book out.
And the problem with that is ?
If I go and put petrol in my car instead of diesel ,what are the chances of Ford saying “oh ok we will fix it U/G for you” – I think we know the answer to that.dwhite1 wrote:As far as not receiving a phone call, that’s because they probably don’t have an engineer in your area and are scrambling around to get one or the engineer they use in your area is just too busy or just too bone idol and cannot pick the phone up.
I take offence at that ,I am an ISE agent,and neither my staff or myself are bone idle, In my experience ISE agents are very good ,Thats not to say you may not get the odd one that is lacking ,but to my knowledge ISE do there best to filter anyone not up to the job.
You seem to make a lot of sweeping statements here and have an axe to grind do you own an ISE ?
Regards
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