A saga of Siemens (WM14Y590GB)

(Long – sorry!).

As you can see from the title, not a cheap machine, a make with a good reputation and bought from John Lewis, so I don’t think that I made too many mistakes there.
Worked very well – for 2 washes! Then, at the end of the washing phase, pumped out, bit of a spin, fill – pump – fill – pump – fill, churn – pump – fill – you get the idea. Stopped it, spin, set in 3 rinses. It did rinse – pump – spin – fill – rinse – pump – fill – pump – …!
Engineer came, no fault on Test, replaced level switch (recall notice on that).
One good wash, back to intermittent pump – fill but with a twist: now after first rinse. After the initial pump-out the pump stops and then should start as the spin starts – it doesn’t. This results in the residual water being entrained in the (slow) spin and foam being generated.
Eventually I took to stopping it and setting the rest manually.
Two more visits by BSH’s ‘engineer’ with no cure.
Rang JL’s Tech. Services yet again, Siemens wouldn’t play. JL suggested that I videoed it. I did this, rang JL again.
Now for the only good bit in this sorry tale: JL rang back as promised (Curry’s learn!), said that Siemens wouldn’t take back the machine as no fault had been found, video evidence – not interested. JL agreed to take back the machine and provide a replacement or refund at its own cost.
Although I feel guilty about JL’s loss, I’m very impressed by the service.