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Hi,
We’ve had this machine for around a year. Around 6 months ago the machine would make a loud banging noise + metallic scratching sound when slowing down. When looking at the front the drum + door would be moving so much that the door has left marks on the rubber around the front panel. We’ve called an engineer out to look but the machine didn’t want to play ball ! We do have video of it which may be useful.
I’d like to know if this is ‘normal’ behaviour or whether there is an issue in the support mechansim that holds the drum. Dampers / Springs ? I can’t believe they all do that…
An issue that has occured twice in two days is that the machine gets to the end of its cycle and seems to try to start again but just sits with the pump running. Yesterday it was doing it for ~4 hours and today for a couple till we noticed it. We will see what happens over the next few days and if it continues will call an engineer.
Any guidance gratefully received.
Regards
ian
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
Top balancing spring has come off by the sounds of it. Usually caused by tipping past 45? without transit bolts in place or by overloading I’m afraid, outside of those there are no known causes.
I would advise not using the machine until that is sorted out.
K.
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
Thanks for the speedy response..
Thats interesting. Its more of a side to side movement. From memory, there were two springs on the top (fore and aft) and these were in place when the machine was checked by the engineer previously. Is it a warranty issue if I take the top off and check or do I need to call in the engineer for this ?
The machine gets filled with a reasonable amount of washing… I wouldn’t say it ever gets overfilled to the point of being overloaded. The behaviour tends to occur when there are towels in the machine so the drum is unbalanced.
Its also not been tipped anywhere near 45 degrees living under the worktop.
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
Yes, the two springs on the top simply stabilise the drum assembly and keep in in situ. If one comes off or breaks then the drum unit will go out of kilter and not return to the correct position as you describe. It isn’t dangerous or anything but it can cause a lot of noise among other things so, best not used until rectified.
The shocks never go other than in full on commercial use and, even then they need to take a total tanking to break. They are truly tough items, the most robust shocks I’ve seen other than on a Miele or Vzug which are about equal IMO. Very, very hard to destroy and usually takes many years or cycles.
Other than that there are no component failures that could explain the symptoms and at a year old, the chances of four heavy duty shocks failing all at the same time… I’d say your odds of winning the lottery four weeks in a row were better.
That leaves only the spring/s to explain and, given the description, that is the logical answer and really the only one that fits with the fault description and the age. Given the known causes then it is almost certain that the the cause is or, has been, overloading of some sort.
Ordinarily yes, the warranty will deal with it but, as a general rule, repeat claims for that same issue would almost certainly be rejected which I am sure most people would understand.
The good news is, the springs are a cheap item and also very easily replaced.
If you are confident enough to have a look, email some images of the top of the machine through to the ISE admin email and we’ll get a set popped in the post for you if you want, saves waiting on an engineer apart from anything else and you’d likely get them pretty quickly. You’ll probably find the rear one has popped off or snapped as it’s been out of the parameters.
K.
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
Slight thread resurrection but hoping you can help out Mr Watt. Reason being it appears I mentioned a sporadic problem some time ago with the cycle not finishing and the pump running continuously at 1 minute to go.
Washing machine (ISE w288eco) will not spin on any cycle. It will rotate and agitate the washing but when it comes to the fast spin it just doesn’t. Very slow spin when it should be fast spinning. Always almost gets to the end and then gets stuck at 1 minute.
All this time you can hear the pump running trying to expel water. There is no water left in the machine as its been drained out ready for the spin. There are no blockages in the drain both on the machine and the waste pipe exiting the house.
If I enter service mode I can get the machine to spin at full speed so the motor seems fine. I can also get it to drain nice and quickly.
Its like the electronics are not letting the machine spin as it thinks the water hasn’t been fully drained out…really perplexing. I’d appreciate any pointers please before I get someone in. Happy to spend some cash in parts but also worried its terminal.
BTW I’ve stripped the drain motor and its working fine with nothing in the filter.
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
Pressure sensor or thermistor would be the first ports of call.
Boards in those are rock solid to be fair to them.
K.
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
Hi Mr Watt.
Thermister checks out. 6k at room temp…dropping to 4k when I put my hand on it for a bit ! Not sure what the specs are for this part but it seems to behave as an NTC should do.
The pressure sensor seems ok. I can feel the relay click as the water fills up. Also gently blowing in the pipe presses the diaphragm and operates the relay. Something that erks me… after having a look inside one of the connectors will never make or break contact. It seems to be wired to make when the relay is activated but the gap is too large to make the connection. Its N16 on the wiring diagram.
So I’m at a loss really. There just doesn’t seem much to go wrong…….
The pressure sensor on the board seems to be where the logic resides that determines when the water is empty or full. I can pull the connector from the main diaphragm and it still knows when to stop filling.
The big diaphragm pressure switch seems to allows the heater on only when there is water in. A safety feature perhaps.
Stumped…..
There is a water inlet error from the service menu.
Any ideas ?
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
might be worth checking for blockage in the pressure switch hose where it joins the sump hose.
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
Hi Martin.
Checked the hose where it goes under the drum. Its all clear.
Thanks
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
I can’t really think on much else it could be as, even if the board were faulty, it’d error.
Imbalance being detected, it’d error.
In fact, most things, it’d error.
The programming in the board is in a non-corruptible EEPROM so unless you’ve been involved in something causing an EMP or a very powerful magnet near it, it’s not that.
K.
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
Hi
One other thing to note. If you choose the spin program it drains constantly, agitates and puts in a very slow spin. Never gets over about 100 rpm.No emp pulse I’m afraid. Unless the kids have been doing some very advanced science at primary school !
How does the machine detect an imbalance ?
Regards
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
Like most these days it uses the taco in the motor, if the belt is loose or damaged it can cause a false positive on a load imbalance. However, the machine should error out if that happens.
K.
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
I see. thanks for info. So the machine talks to the motor down the three wires and tells it how fast to spin presumably with PCM or voltage level. Does the motor talk back re out of balance etc ? if I can get an oscilloscope on the wires then I can get an idea if there is any difference between the service menu spin and the program slow spin.
From the service menu you have to operate the drain before the spin… interesting.. even if there isn’t really any water in it… but it will spin up to full speed.
I do need to make a decision on whether to get an engineer in, starting throwing parts at it (ie circuit board) or, and it pains me to say this, discard it.
As an update on a typical wash cycle as I’m sitting here typing..
Washing machine is running, heater is heating nicely, drum is agitating, drain is not running. All normal in the land of washing. Then it gets to the bit where it would spin. Drain starts, water drains away and it spins very slowly ie 100rpm. Then stops. agitates..then spins slowly…..etc etc etc…repeats….all the while the drain pump is running. This continues…draining constantly.. agitating.. slow spinning until the timer has 1min to go and still continues. The machine has to be stopped by holding the stop / start button down. I’ve checked and there is minimal water left in by opening the little drain at the front so it is draining nicely.
This tells me it gets stuck at the first wash phase… and never gets to a rinse phase.I’m mulling over stumping up for the circuit board on your website. If it is this then great.
What would you recommend Kevin ?
Apologies for the looong post.
Thanks
ian
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
I can tell you that OOB is detected by the belt slipping or irregularities in the taco signal, how that’s accomplished I don’t know though your hypothesis sounds reasonable.
If it spins with water in the drum to any great degree, expect to get wet or, the inside of the machine to get wet. 😉
The board is a possibility as, after all, most everything else is eliminated so there’s not a lot of other places to go with it. I don’t understand why or how though or indeed if that’s the actual cause.
K.
Re: ISE w288eco – Drum banging + Cycle doesn’t finish
It seems an awful shame the OP is having to consider scrapping such an expensive machine at a relatively young age.
I doubt it, but I wonder whether you woulkd have reasonable claim against the retailer – machine would reasonably be expected to last longer (was certainly marketed as such).
Really hard on the retailer, with the history of ICE being well known and discussed – but the machine really should last longer. House insurance policies often provide access to free advice.
If bought from a local independent (this was the idea behind this whole scheme) – have they had a look or been helpful?
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