GEC SIDE BY SIDE DIAGNOSTIC DETAILS NEEDED

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  • August 29, 2014 at 9:19 am #82019
    lyndy
    Participant

    We’ve got a customer with a GEC side by side American fridge freezer and the fridge keeps running at minus 1 degree celcius.

    We have advised her to do a full defrost on the appliance over the weekend to see if this resolves the issue but we need diagnostic details and details of where to get spares if this doesn’t resolve the problem.

    Details on rating plate are as follows:

    GEC Monogram
    ZCG23SGMSSUK
    SG413922
    Z00D4336P012

    Any help would be appreciated.

    August 29, 2014 at 5:36 pm #418465
    SAMURI
    Participant

    Re: GEC SIDE BY SIDE DIAGNOSTIC DETAILS NEEDED

    The fault will be the fan motor not working or the air defuser/vent control between the fridge and freezer at the top inside left of the fridge compartment.

    If the fan works it will be the vent control.

    If the fan is not working it may be a defrost heater fault so you need to check you have voltage to the fan remember the fan only works with the door closed on most models.

    If you have voltage to the fan but the fan is not working then the fan will need replacing.

    You can try the WTA shop or AWS are now the agent for spares.

    Bob

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