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We recently bought one of the new Whirlpool ACM804/BK Induction Hobs for private home use.
All the correct wiring was put in from the consumer unit with 6 mm twin and earth cable and a 32 amp MCB.
The new hob was fitted on the 6th November 2014 and went SC by the 23rd November. The Whirlpool sub contract engineer came along on the 28th November and stated that as the product was brand new they had no spares for it. The decision was taken to issue a replacement which arrived with us yesterday 1st December 2104. The new unit was connected-up correctly and worked perfectly well for one day. First thing today the breaker popped and the hob now refuses to work.
Whirlpool have been advised and say that they will send an engineer to take a look this coming Friday the 5th of December 2014, meaning that we will have been left without a working hob for 13 days. This is providing they can issue a further replacement immediately, in which case it may well be longer.
There are several issues arising out of these experiences, the first being whether there is some kind of inherent faults with this particular model of Whirlpool hob, and the second, whether the design of the hob required some type of enhanced installation?
Either way I am of the mind to replace the unit with a Bosch, Neff or something that has a better reliability record.
I wondered if anyone else on the Forum, or maybe one of your customers had similar experiences?Re: Whirlpool ACM804/BK faulty
You are not alone! I just joined the forum after seeing your post.
I have the ACM804/BA/S where the S means “silver” although it is more like a light brown colour, and colour was one of the main reasons for the choice, it makes a cgange from black.
We’re on our 3rd one which failed the other day after around 9 weeks, the second lasted 7 weeks and the first barely 2 weeks. Similar failures each time, and the last 2 show exactly the same arcing/short from live to earth where the mains connectors attatch to the PCB.
I’m awaiting a visit from Whirlpool service who will presumably declare it as scrap and arrange a replacement but do I really want another that is certain to fail? I just paid for an independent test/inspection of the power supply, but it’s barely 6 months old and was installed with a new fuse box for the extension and new kitchen.
What’s the status of yours? Did you get a replacement? Is it still working or has it failed as well?
I’m interested to talk some more, I will see if I can PM you
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