Samsung side by side RSH5UBMH S/N 10142BC500175J

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  • December 4, 2014 at 5:30 pm #83288
    Alanj
    Participant

    Hi Guys, have had a customer on about above appliance. Says the freezer is not keeping cold ( ice cream defrosting etc and temperature on thermometer customer has inside freezer fluctuates between -5* & -14*) Temperature in display on door always shows -20*. I’m not too familiar with these American FF’s. Can anyone shed some light on this.

    Thanks in advance
    Alan

    December 4, 2014 at 5:50 pm #422344
    SAMURI
    Participant

    Re: Samsung side by side RSH5UBMH S/N 10142BC500175J

    On the back of the fridge freezer it has a large sticker and it tells you how to put it in test mode to show a fault code.

    If it does not return a fault code then it may be a refrigerant problem.

    You can also check to see if it is iced up in the freezer.

    If you are not familiar with Samsung American fridge freezers then I would decline the job as you could cause yourself more problems than it is worth.

    This model has an inverter compressor and multiple PCB’s so unless you know the models and problems connected to Samsung and different models you could struggle with this one.

    If you go to it and get stuck but find out what you think is wrong or what is happening after putting it in test mode PM me for advice.

    This model is not as simple as the RS21 or RSH1 due to the inverter compressor system.


    Bob

    December 4, 2014 at 5:58 pm #422345
    SAMURI
    Participant

    Re: Samsung side by side RSH5UBMH S/N 10142BC500175J

    If it does not show a fault code you will also need to check the inverter PCB to see if is showing a fault this has a neon light that flashes and it depends on how many times it flashes to indicate the fault.

    The panel on the back does give a lot of info to help.

    But if it does not return any faults you have to check manually to find out the problem.

    Bob

    December 7, 2014 at 8:56 pm #422346
    Alanj
    Participant

    Re: Samsung side by side RSH5UBMH S/N 10142BC500175J

    Thanks for the reply Bob. Much appreciated.
    Customer already had this model replaced because of a succession of problems when under guarantee. This one hasn’t been much better but now it’s out of guarantee.
    She knows the engineer that does the Samsung repairs so think I will leave her to contact him.

    Thanks again
    Alan

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