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spares! It makes me wonder why I bother. we might just aswell let the customer get there own and we just go and fit. Let me explain orderd a dc25 head from qualtex customer found it £20 cheaper on amazon funny thing is it was sold by lm electrical which is owned by qualtex? so is qualtex selling to the public cheaper than they are to trade …
Re: spares
get it all the time
“but i can get it on Ebay for £x”my answer has always been they have no overheads and with me you can have it now
The internet has it plus and minus side. I always erase or remove all part numbers from any spares I fit these days. makes it more difficult for customers to type part No in google and then come back on the bounce
They also dont realise the guarentee part of things. If I supply the part i am expected to guarentee the part. If it goes faulty i then have to replace at my own expense.
If they supply the part and pay me to fit. If it goes faulty they will have to pay for me to fit it again as i have no part in the guarenteeDave
Re: spares
I think it depends on your customer base. I have always put the manufacturer’s part numbers on my invoices and have never received a comment or complaint from a customer about the price charged.
My answer would be that by buying the part from me, they can be sure they are getting a manufacturer approved genuine part with a full 12 months parts & labour warranty.
Re: spares
stratfordgirl wrote:I think it depends on your customer base.
Sounds like a posh area you’re in then and no mistake. Spares prices are a lottery for most of us and ordering non stocked spares for your customer can often cause upset as previously mentioned. But ultimately your price is your price and if you are happy with it then that’s all that matters. If your customer doesn’t like it, point them to the exit.
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