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I would like to download the free software that organises the service calls etc
Could someone please advise whether it is internet based or will it be on the hard disk of my computer?
Could it handle 5 engineers daily tasks so could be seen at a glance where they are etc and record all clients data for future use ???
Any feedback would be greatly appreciatedRe: Database
Do you mean Rapport?
It can be used either locally, as in installed on a PC on your local network with all the database etc there. But set up correctly it can be used remotely so that, for example, you can install in your office but use it from home.
Or, it can be installed on a remote server and used across the web.
It’s not tracking software though, as in, it doesn’t allow you to see a realtime map of where the engineers are, that’s a thing I don’t know I’ve really been asked about all that much, I suspect as, you pretty much know where they are as you’re getting the call data back if the engineers use web or mobile to complete/update the calls as they go.
But yes, it should cope with five engineers without even blinking and there’s a few of the guys that use it on here that may be able to tell you more.
The Rapport site is offline though, we had an issue with that and a few others when the server failed that we’re still sorting out but I’ve asked Sudeep to have a look into it.
K.
Re: Database
Ok so all positive then ?
Thanks for replies I will download tomorrow to a shop computer and sus it outRe: Database
We are using it for 3 engineers and 2 subs and are finding it to be very good,Sudeep will also modify fields for you as required.
And it is indeed free ,no hidden extras..Re: Database
The rapport site is under maintenance at the moment
Anyone have further info on this?Should I wait? And what is Sudeep please ?Re: Database
look under the UK Whitegoods software heading in the forums list ,look for rapport and Sudeep has replied to queries there ,then you can PM him.
Re: Database
Thank you for your interest. Yes the software is free to use.
We are doing a major upgrade in the rapport software and website.
We do cloud hosting as well, if you want to take care of everything and provide you support in configuration and understanding the system.
Please feel free to ask any questions for support.
Sudeep
Re: Database
brilliant thanks sudeep
I have a database at the moment which is struggling because we have about 3000 clients listed with approx 4000 various jobs over the last say 2 years and if 3 or 4 of us are using at the same time from different locations doing searchs then it pops up a message saying we have exceeded 75,000 requests and locks us out for a while .
We have never been happy with it as it is slow to get around and if clients waiting for Invoices in the shop then can look a little unprofessional.
Would Rapport cope with this ? We have 5 Engineers but I would like another and really 3 operatives could be using at the same time in a busy period
Really appreciate your feedback on thisRe: Database
Hi
We can get all your data across. We need some more details for that.
Its better if you contact us on email
support@rapportsoftware.co.uk and I can get all things for youThanks
Sudeep
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