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As of today after a customer was informed that we no longer work for them..
We also no longer carry out the work.
There seems to be a number of engineers who are not covering their appliances and Rangemaster appliances for the reduced rates on out of warranty calls.
I must point out that it is First4service that I am referring to. And maybe it might be a good idea to started new thread and not as a group.
Bryan
Re: First4service thread
it looks like all of these smaller wps are at it. i to refused the rangemaster work as its us side by side and integrated dishwashers for £40.00 expected call out next day !!!!!
as we all know this brand is top end selling and cx expect a top end service dont think so. and repairtech with their candy integrated fridge / gas work again for £40.00 only hope everybody gets together on these to stop these very poor rates from getting any lowerRe: First4service thread
Those of you that rely on contract work must be sick to the teeth with these so called WP’s that give you work then dither big time over paying you. Weeks of waiting, money invested, worry over getting paid . They come and they go, they are the good guys one minute, bad guys the next.
There is an alternative, where you get paid on the spot and full markup of parts fitted. Such an alternative has been mentioned before though not well receive in certain quarters. But, and this is an important factor, time has proved its worth. The alternative has grown to become quite a force within the trade. More and more indies have joined its ranks.
I don’t do contract work so I can only observe from the outside as it were. I have no interest or dealings either way. One thing in all this is for sure that WP’s are a caution and doing work up front for them without getting paid has its risks.
Re: First4service thread
There are lots of options to how you source work
Work providers,insurance companies,direct working for manufacturers all have there place
You then have companies that flood the internet and source work in your area that they then pass on to you at a fee per job.
Then again you have the free engineer search on here and as a WTA member you are entitled to be on that free engineer search as well.
You then have good old fashioned cash work, sourced via word of mouth,flyers,yellow pages and your own website.
It’s horses for courses the trick is to not be solely dependent on one source sorry if I’ve gone off topicRe: First4service thread
Martin wrote:There is an alternative, where you get paid on the spot and full markup of parts fitted. Such an alternative has been mentioned before though not well receive in certain quarters. But, and this is an important factor, time has proved its worth. The alternative has grown to become quite a force within the trade. More and more indies have joined its ranks.
I take it that you will be working for this service, that I think is just a rip off vehicle, given that you seem to be awfully keen to promote it to people and you seem to be familiar with it?
I’m just confused as you say you don’t do contract work but, this is a very high cost contract work type service if it is what I think you’re referring to, the only difference being that you aren’t paid on account, you pay a fee per call after the event. It’s not all that different.
Best thing you can do is skip paying this bunch of whatever to do a bit of legwork for you and get the work yourself, save paying them £12-£20+ a call for the “honour” of them passing you work you’d probably get anyway with even a half decent website. I certainly wouldn’t be paying some parasite in the middle to trawl the internet for me.
But it is off topic and I’d ask you and others to draw a halt to that train of thought on this thread. If you want to discuss the merits and otherwise of another service please do so on another thread.
From what I’ve been told, this work like some other stuff floating about is being punted out at lower that what I’d think were the usual high 40’s to fifties for a range of work, mostly easy enough stuff, to do just the things others don’t want or cannot do.
It’s harder, needs more skills, more time and will often be a double call. With the rates I’ve seen, you wouldn’t be able to make money on it I wouldn’t think.
If I was offered such low rates these days I think I’d take the same dim view of it and politely refuse the work. But, to each their own.
K.
Re: First4service thread
And on another risk that has been just thrown in the corner. Below is a quote from First4service.
If you feel you wish to employ another engineer/ fitter to carry out these jobs also , please do . They dont need to have any previous experience with tumble dryers , as full training will be given. If you do this , please let us know, so that we can update your weekly job allocation
Now say for instance you do as it has been quoted.. Employ someone who has NO previous experience or knowledge on tumble driers and they miss something that an knowledgeable engineer would notice and the next day the customer has an electric shock and or dies or the house goes up in flames.. Who is left responsible ? YOU The owner of the company and employer not First4service nor Whirlpool or Hotpoint.
As it is YOUR responsibility to ensure that your employees are fully trained and have the relevant training to carry out the work safely. and without risk to others.
On that note I will leave you to decide.
Bryan
Re: First4service thread
r600a wrote:On that note I will leave you to decide.
Such a scenario has been mentioned over and over again on the Whirlpool thread anyway, it has and will always be the case. Given the ideal circumstances the ‘contract’ can be worth a punt or have the opposite effect and subsequent consequences. In essence that is the daily remit of every repairer in his/her lot, it’s what we do.
Re: First4service thread
Martin
Again you seem to miss the point..It’s not about just the contract it is about a work provider stating that they condone unqualified,inexperienced people leaving engineers with a lot of pain if things go wrong.And advising engineers to openly put forward people without any experience what so ever and that is a very dangerous game full stop. Its not about passing engineers the work.
Bryan
Re: First4service thread
r600a wrote:Again you seem to miss the point..
Give me strength…..read it again Bryan especially this bit…
Martin wrote:Given the ideal circumstances the ‘contract’ can be worth a punt or have the opposite effect and subsequent consequences.
But hey, let’s not get tangled up in misread posts as it serves no good. “Full training will be given” so they say, is their tag line. And after all it’s only a simple tumble dryer (metal box, drum, belt, motor, heater and controller) so how hard can that be eh? Just unscrew this and that and stick in this widget and a whatsitsname and, job done!
As I said earlier, it’s what we do! And the devil take the hindmost. 😉
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