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I have an LG appliance GRB207EC which has required re-gassing 3 times in 3 years.
#1 – 9 months from purchase, in warranty re-gas by LG undertaken by Expert Appliance Care
#2 – a further 18 months, out of warranty re-gas paid by me undertaken by Expert Appliance Care
#3 – a further 4 months, again undertaken by Expert Appliance Care but this time they did not charge (don’t know why).LG say that I must get an independant expert report but since the leak is so small and difficult to find this could cost a lot of money. It appers to me that 3 leaks in less than 3 years clearly indicates a fault in the unit that has been present since day one. What is my best option to get LG commited to assist in this fault (and repair or compensate)? Each time I have lost produce and the unit is not fit for purpose. And/or how can I best get the fault rectified myself? Your advice and help would be most welcome.
Re: Regular re-gassing of frdge/freezer
MikeDee wrote:LG say that I must get an independant expert report but since the leak is so small and difficult to find this could cost a lot of money.
Almost an impossibilty 🙁
MikeDee wrote: It appers to me that 3 leaks in less than 3 years clearly indicates a fault in the unit that has been present since day one..
The obvious conclusion I must agree, but again impossible to prove in order to substantiate any claim against LG. However they have no obligation toward this as the law stands at present. The company that supplied it to you however do have such obligations.
It is only to them therefore you should direct your redress :tup:
Martin
Re: Regular re-gassing of frdge/freezer
Hi Mike,
A refrigeration product that leaks like that will, almost undoubtedly have a leak on the system somewhere. Gas does not escape a sealed system without a means to do so and, if a cabinet is short of gas beyond the first few weeks of purchase (in my experience) then there’s a reason for it.
It is possible, because of the shorter timespan on the final regass, that the EAC engineer missed a joint or something silly, we’re not all perfect all the time just like everyone else, as that would explain that. However, EAC do warranty all their repairs for a full twelve months under the DASA Code Of Practice as they are full members of DASA.
If there is an internal or untraceable leak it has almost undoubtedly been there since the machine was new by the sounds of it, the problem is tracking such a small leak down at times. It can be, quite literally, a needle in a haystack only in some cases the leak can be so small it is , to all intents and purposes, untraceable. Even an independent report would likely find no leak if EAC didn’t find it.
Martin is correct, if you wish to reject the appliance as “not fit for purpose” you will have to contact the retailer, not the manufacturer. Just get ready for a long slog over it I suspect. 😕
K.
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