BEKO WASHER – POWER BUT NOT STARTING

OUR BEKO WASHER – WMB81241LW – IT HAS POWER BUT WHEN YOU PRESS START, NOTHING HAPPENS, THE DOOR DOESNT LOCK – WHEN THE PROGRAMME DIAL IS TURNED, THERE IS NO TEMP OR SPIN CHANGE, IT JUST APPEARS TO GO TO TIMER (00:00) ON ALL OTHER SETTINGS APART FROM LAST PROGRAMME USED WHERE THIS INFO IS SHOWN – NO OTHER BUTTONS APPEAR TO WORK – WE DID THE ERROR CODE CHECK WHICH READ E18 (UNBALANCED LOAD) BUT THIS IS NOT ACCURATE, ALL CHECKS FOR THIS ERROR CODE WERE DONE BUT NOTHING HAS CHANGED – TRIED TO RESET ERROR BY HOLDING START BUTTON BUT NOTHING HAPPENED, ALL LIGHTS AND SIGNS WERE DISPLAYED SO WE TURNED ON AND OFF AGAIN TO PUT BACK TO NORMAL – ALSO HELD ANTI CREASE & QUICK WASH BUTTON TO ATTEMPT TO DO “LOCK – UNLOCK” BUT THIS JUST CHANGED THE DISPLAY TO “C – OFF” OR “C – ON” NOT SURE IF ITS THE DOOR INTEROCK OR WHAT! PLEASE HELP SOMEONE!